CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have joined the hazy IPA monthly club and i LOVE getting 12 different hazies every month! it's something i look forward to! have definitely recommended it to friends ! on the whole, excellent beer every time !!!”

Helpful Report

Posted 2 years ago

Thank you for your awesome review. We are pleased to read that you've been enjoying our monthly Hazy Subscription box from us. Getting a chance to earn your long-time loyalty and satisfaction is our primary goal. We appreciate your support and hope you enjoy your next box! Cheers, Team CraftShack

Posted 2 years ago

“Great product. Will order again.”

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Posted 2 years ago

Thank you for sharing your review and for choosing CraftShack. We truly appreciate your support and hope you enjoy your next order! Cheers, Team CraftShack

Posted 2 years ago

“Always a great selection with fantastic and safe shipping.”

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Posted 2 years ago

Thank you for sharing your review. We are honored to have you as one of our customers and look forward to your next purchase. Cheers, Team CraftShack

Posted 2 years ago

“They are responsive throughout the process. The bottles we in great condition. I'm so pleased that I'm waiting on a third bottle as I write this review”

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Posted 2 years ago

Thank you very much for your review and for choosing CraftShack. We truly appreciate your support and look forward to your next order! Cheers, Team CraftShack

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you very much for your review and for choosing CraftShack. We truly appreciate your support and look forward to your next order! Cheers, Team CraftShack

Posted 2 years ago

“Great service and always delivered on time.”

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Posted 2 years ago

Thank you so much for your positive review! We're happy to read that you are pleased with our service and selection. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 2 years ago

“Its a great way to find rare items”

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Posted 2 years ago

Thank you for sharing your review! We take pride in our ever-growing collection for rare products. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 2 years ago

“This is the second time I've ordered gluten free beers from CraftShack, since, apparently, Austin is a desert of gluten free options. They arrived promptly and well-packed. Some of the cans were sticky, as if something nearby had exploded, but they were themselves intact. A quick rinse before refrigeration took care of the problem. Thank you for serving a need in my life.”

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Posted 2 years ago

“One of the pints of beer I ordered was damaged and leaked all over the remaining contents of the package. I emailed Craft Shack and they not only agreed to ship a replacement, but 6 in fact! Truly appreciate the customer service in regards to this matter. And that's the bottom line!”

Helpful Report

Posted 2 years ago

Thank you, John, for your feedback. We want to extend our sincerest apologies that one of the cans did not reach you in the condition we would've expected and that our customer service team did not get back to you sooner. We're not sure why we didn't get your message in our inbox; however, please know that we care about your experience, so one of our customer care team members will reach out to you shortly. Cheers, Team CraftShack

Posted 2 years ago

“Love you guys. I get my beer which is hard to find.”

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Posted 2 years ago

“Excellent response and prompt delivery of the Chimay”

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Posted 2 years ago

“I love buying from Craftshack, as a non beer drinker everything I choose is up to par for my beer snob boyfriend!”

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Posted 2 years ago

“Top notch outfit for sure!”

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Posted 2 years ago

“Great platform that supports small business. My order was delivered with 3 days. Past orders were delivered within a week depending on where it was shipped from. Will continue to use them.”

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Posted 2 years ago

“Hey now Craftshack!! Great experiences so far! Looking forward to more !!!”

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Posted 2 years ago

“CraftShack is awesome! Love the selection they offer. So helpful that I can research each beer by type, description, rating, etc. right on their site. Plus, the competitive pricing and convenience of shipping right to your door makes it so appealing. You never have to leave home. Will be a repeat customer for sure!”

Helpful Report

Posted 2 years ago

Thank you for sharing your review! We're happy to read that you are pleased with our service and selection. We take pride in our ever-growing collection. If there's anything you need, please know we're always a phone call away. Hope to see you again soon! Cheers! Team CraftShack

Posted 2 years ago

“Love everything about the service you guys provide! Always a customer!🍻”

CraftShack.com 5 star review on 14th March 2022

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Posted 2 years ago

“CraftShack has a great selection of beers from around the country/world, has competitive pricing, and makes it easy to order delivery to any of the states they service. Customer service has been super helpful the couple of times I've worked with them and they process/ship your orders really qiuckly. Definitely recommend!!”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to leave us a review. We are privileged to have you as one of our customers and hope to see you again soon! Thank you for your business! Cheers, Team CraftShack

Posted 2 years ago

“Booze on the loose! A true purveyor of bacchannal pursuits...thank you CRAFTSHACK.COM for taxing care of family!”

CraftShack.com 5 star review on 9th March 2022

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Posted 2 years ago

“My oder came right on time!! Thanks”

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Posted 2 years ago

CraftShack.com is rated 4.8 based on 871 reviews