CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience from ordering to delivery. Communication good thru delivery. Thanks 😊 Rick”

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Posted 1 year ago

Hi Rick, thank you very much for your review and for choosing CraftShack. We truly appreciate your support. If there's anything you need, please know we're always an email away or phone call away. We look forward to your next order! Cheers, Team CraftShack

Posted 1 year ago

“Easy, smooth transaction. Nice collectables. Amazingly well packed to prevent damage, and really speedy delivery.”

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Posted 1 year ago

Thank you so much for your review! We're happy to read that you are pleased with our service and packaging. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 1 year ago

“Being retired and living out in the sticks there certainly is no place to buy a decent good tasting beer so while i was looking for some Rush beer I stumble onto CraftShack and low and behold a company with mega choices of great tasting great brewed beers my first order was for a couple bottles of Pliny the Elder..im so glad i can now enjoy retirement with a cold sud..get Rush beer on your menu and you'll have a buyer for life.”

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Posted 1 year ago

Thank you for sharing your review. We are delighted that you found us and that you're able to enjoy breweries you don't typically have access to in your area. We are honored to have you as one of our customers and look forward to your next purchase. Cheers, Team CraftShack

Posted 1 year ago

“I've been buying from CraftShack for some time. Their deliveries are fast and items are packaged very well for shipment. No problem finding what you what to buy because they have so many selections to choose from. Keep up the good work CraftShack!”

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Posted 1 year ago

Thank you for your kind review, Roy! We're happy to read that you are pleased with our service and selection. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 1 year ago

“A great diversity of beers at reasonable price.”

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Posted 1 year ago

Hi Cesar - thank you for your review and for choosing CraftShack. We hope to see you back again soon! Cheers! Team CraftShack

Posted 1 year ago

“Great packaging and shipping times!”

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Posted 1 year ago

Thank you very much for your review and for choosing CraftShack. We truly appreciate your support. If there's anything you need, please know we're always a phone call or email away. We look forward to your next order! Cheers, Team CraftShack

Posted 1 year ago

“Great place to buy craft beer from places that don't distribute to your area. The shipping has become even faster; and, by using FedEx, it's safer. The support staff is very attentive and forthright in response to any questions asked.”

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Posted 1 year ago

Thank you so much for your review! We're happy to read that you are pleased with our service and selection. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 1 year ago

“EXCELLENT!”

Helpful Report

Posted 1 year ago

Thank you very much for your review and for choosing CraftShack. We truly appreciate your support. If there's anything you need, please know we're always a phone call or email away. Hope you enjoy your next order! Cheers, Team CraftShack

Posted 1 year ago

“I wish their shipping wasn't so much but that said I like their variety and I had issues in the past but their customer service is top-notch. I will be back for rarer and collector items. Love the points system!”

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Posted 1 year ago

“My orders have always been packaged and shipped with care!”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We're happy to read that you are pleased with our service and that your orders were always packaged with care. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 1 year ago

“Always great to receive my care package from Craft Shack! Thank you again!”

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Posted 1 year ago

“Very good selections for breweries I can't get anything from. Most are reasonably priced, you have to shop around for the high end stuff ex. Anchorage. Shipping is fast, usually less than a week.”

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Posted 1 year ago

“First time using you guys and it was amazing. Great selection, couldn't complain about the prices and the delivery didn't take long. All the beer was also not expired or anything.”

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Posted 1 year ago

“Craftshack Rules! They have the best selection of beers and liquors. The delivery and service is top notch. Thank you. I will keep coming to you for my alcoholic needs.😆”

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Posted 1 year ago

“I have been very satisfied with the products and the service.”

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Posted 1 year ago

“They shipped it very well”

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Posted 1 year ago

“Very much satisfied with the choice of products, shipment speed and packaging spec. I've been consistently satisfied with Craftshack and I intend to use it again in the near future.”

CraftShack.com 5 star review on 28th June 2022

Helpful Report

Posted 1 year ago

“I was disappointed this time, to put it mildly. I got a delivery notice from FedEx within a couple days of my order, saying the package would arrive the next day sometime. However, more than a week would pass before actual delivery. In checking tracking information the following day, I found the package was still awaiting FedEx pickup. As it was the next day, the day after that, the day after that, and the day after that. I'm not sure that's enough "the day after that"s, but it was 11 days before it arrived. I called repeatedly for customer service, daily for 3 or 4 days, and left my contact information and all other relevant info, but never did (apparently) non-existent "customer service" deign to give me a ring. I think I'll be checking out other places to order from from here on.”

Helpful Report

Posted 1 year ago

Hi William, we're sorry that your experience with our service did not meet your expectations and for missing your calls. We kindly want to explain that our partner retailer and common ground carriers have been experiencing high volume for the last few weeks, so scanning our packages to start the shipping process took longer than we anticipated. After reviewing your order timeline and tracking history, your purchase was delivered within the two-week time frame as stated in our order confirmation and shipping email. We care deeply about your experience and though we failed to return your calls, we promise that our normal shipping process will return very soon!

Posted 1 year ago

“Great products and amazing service!”

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Posted 1 year ago

“Best customer service. Great selection and fast delivery.”

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Posted 1 year ago

CraftShack.com is rated 4.8 based on 871 reviews