CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t happy with product as it had a hole in the material, now sent it back and I havnt received anything to let me know you have received it, taking a long time”

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Posted 7 years ago

“Always great help in the shop the staff we do all they can to help. Shopping online is easy to navigate. The Sale like every year is brilliant.”

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Posted 7 years ago

“great online service,very slow dispatch but I suppose it has to do with the holidays”

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Posted 7 years ago

“Item I received not as discribed. Have sent back and sent massage via pal pay days ago and have yet received no response. Had to pay to return item at a cost of over £7. Very poor customer service.”

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Posted 7 years ago

“Awesome service 🤙🏻”

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Posted 7 years ago

“I love shopping at cruise, however it advertises items that aren’t even in stock. This could be improved as it is a huge inconvenience.”

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Posted 7 years ago

“Delivery was perfect , came when it should have and everything fits good”

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Posted 7 years ago

“Arrived very quickly as always”

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Posted 7 years ago

“this is a great company and you are spoilt for choice”

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Posted 7 years ago

“Excellent service from choice of selection to delivery,10/10,highly recommended”

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Posted 7 years ago

“Went to shop in Glasgow a complete waste of time Nothing in stock that I requested And as for the shop assistants a total not interested too busy talking to each other When I asked for what I needed a shrug of the shoulders and told that they didn’t have any No offer to check where I could go to get it I came home and went online and got everything I needed delivered to my point of contact Online service excellent Shop service needs looking at especially when businesses are struggling for customers”

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Posted 7 years ago

“Fantastic!!”

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Posted 7 years ago

“Great website and fast delivery”

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Posted 7 years ago

“Amazing service. But delivery prices are very high, £6.99 for standard and £9.99 for next day😳😳”

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Posted 7 years ago

“Everything turned up the next day even at busy Xmas time so I'm more than happy so thank you”

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Posted 7 years ago

“Excellent service 👍”

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Posted 7 years ago

“Love my jumper delivery was fast even at Christmas time”

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Posted 7 years ago

“Damaged goods. Got this for a Christmas present for someone and was embarrassed Disappointed”

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Posted 7 years ago

“I am disappointed as I Ordered my products from Cruisefashion and when received it was Van Milder Bag etc with it. (the one warehouse distributing all goods) I questioned this to realise that all stores are owned by same person. This is fair enough but what I am REALLY ANNOYED AT is that I paid £50 for an item when on the box it had £35 on it. What this means is that all same stock are priced differently depending on where you purchase but all distributed from same place. I received an email reply … "Please be advised that the product was on our website at the correct asking price which you agreed to pay when you placed the order. " Put me off as we all know that these are items are expensive and to be fair not any better material than any other products so I will not order from these stores again. BE WARNED ON PRICE.”

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Posted 7 years ago

“You always get a great deal in the Cruise outlet I’m delighted with all my purchases.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews