CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jeans that I have received are different from the ones that I ordered in the picture. I have tried phoning customer services and every time I get put in a queue and after half an hour I am still the same number in the queue. Therefore the issue has still not been resolved!!!”

Helpful Report

Posted 7 years ago

“Precise in delivery”

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Posted 7 years ago

“Perfect items and very fast delivery”

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Posted 7 years ago

“Ordered Valentino’s paid for them then got email stating out of stock however suddenly my size reappears on site I called them with them stating item is def out of stock and site has been updated clearly not and they emailed PayPal to release my funds which hasn’t been done I’m staying clear of shopping online here if item is out of stock then stop re advertising it as in stock”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“fast delivery and a sweet and easy transaction one very happy customer thanks again”

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Posted 7 years ago

“Very Happy with the item and delivery was excellent.”

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Posted 7 years ago

“Very disappointed in the steep delivery costs. The item was not available to collect instore so was forced to pay the steep delivery cost of £7 for one item that cost £88. I think for that price delivery should be included?? The sister store, Flannels offers delivery to store but not Cruise. When the item did arrive it was in a Flannels bag!! Very annoying. Will avoid in future and cannot recommend”

Helpful Report

Posted 7 years ago

“really happy on the shoes, im happy that I had got these on sale for around £280 when their original price is £515, really made my day, if their are any sales like this again then I sure will be back, I was hoping for a Gucci sale in the future”

Helpful Report

Posted 7 years ago

“Loved the tip didn’t fit went into Glasgow to change it and wasn’t aloud to swap as didn’t have bar code then they got it and because was on sale wouldn’t let time change ... and when t short got posted out I didn’t receive paper receipt”

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Posted 7 years ago

“Very good, great customer service.”

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Posted 7 years ago

“Excellent fast service.”

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Posted 7 years ago

“Ordered two items. You took 5 days to tell me one item was out of stock. You then said the other item would take a further 4 days before being delivered (xmas eve) which therefore left me worrying if I would be missing an item for the big day.”

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Posted 7 years ago

“Easy to navigate website, great choice. Quick delivery and great sale.”

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Posted 7 years ago

“Fantastic service as always.”

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Posted 7 years ago

“Please with the product however I paid for next day delivery but item was not delivered until3 days later. Despite sending an email I have had no response. Maybe because it is the festive period but disappointing.”

Helpful Report

Posted 7 years ago

“I recently bought a pair of Giuseppe Zanotti heels. When they arrived the soles were damaged and worn. I was really disappointed as I had paid £9.99 for delivery and was planning to wear the shoes on Christmas Day. I contacted cruise customer service by email to report this and to arrange collection of shoes as I am not willing to pay return postage for faulty items and expect delivery charges to be refunded back to me. I got a reply from cruise to say they will pass it to quality control and see what can be done.”

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Posted 7 years ago

“Great products and price , speedy delivery, highly recommend”

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Posted 7 years ago

“The item I purchased was not in stock. After 3 days I still have not received the refund and the item is listed again on the website. Sent several emails to customer service, no reply at all! Bad service this time.”

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Posted 7 years ago

“Product as expected and well packaged Order communication was good however delivery charge was far too expensive and took too long to arrive so not impressed sorry”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews