CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with good service”

Helpful Report

Posted 7 years ago

“Beautiful clothes arrived very quickly in perfect condition!”

Helpful Report

Posted 7 years ago

“Great shop”

Helpful Report

Posted 7 years ago

“I'm a very satisfied customers will be recommending”

Helpful Report

Posted 7 years ago

“Website and purchasing was smooth and delivery on time and as expected. The item, however, came with a pen mark. Not acceptable. Items should be checked before leaving the warehouse. Returns procedure is arduous though and I will probably just take to dry cleaners instead. Which, in my opinion, is the whole point of the difficult return process.”

Helpful Report

Posted 7 years ago

“Fast postage”

Helpful Report

Posted 7 years ago

“Great choice of top class fashionable clothing. Excellent service.”

Helpful Report

Posted 7 years ago

“Would never buy from again! Nearly a week after paying for next day delivery still not received my item! Christmas pressie epic fail! The delivery company the use is worst in the UK!”

Helpful Report

Posted 7 years ago

“Terrible service! I ordered Christmas presents from cruise and there was an issue with the courier delivering them to my selected click and collect store. Instead of cruise contacting me for an alternative address or even asking the courier to deliver it to another click and collect store near by they told the courier to return my items to them 3 days before Christmas. I had no presents for my brother and my dad. Shocking service!”

Helpful Report

Posted 7 years ago

“Im very upset and it is 2nd time happen to me where all three set boxes of shoes are terribly damaged. Please review your courier level of services. Appreciate handle with care and use double boxes as used by Caliroots where a very nice packaging and intact as shown at photo. Thank you”

Helpful Report

Posted 7 years ago

“Really poor. £250 order and £100 pair of trainers that look like they were kicked around your warehouse. Smashed up box and dirt marks all over them. Contacted Cruise but no reponse. Premium goods, sub standard service.”

Helpful Report

Posted 7 years ago

“Delivery fine, although the zip on the item was broken. As it was a gift for my son he wanted to wear it on Christmas Day. For the price of the item I would not expect this.”

Helpful Report

Posted 7 years ago

“Couldn't believe how cheap the trainer's were. Definitely be shopping there again. Soon. Quickly delivered too”

Helpful Report

Posted 7 years ago

“Top class service fast delivery”

Helpful Report

Posted 7 years ago

“Fast and great service .”

Helpful Report

Posted 7 years ago

“Item arrived promptly, packaged well, liked the bag that it came in. Will use again”

Helpful Report

Posted 7 years ago

“I was very happy with quick delivery and good sale price ........but unfortunately when I opened it on Xmas eve to wrap it .......1 side of the Michael Kors label had came away from the stitching which was a bit disappointing”

Helpful Report

Posted 7 years ago

“Excellent choice of goods. Very easy to use website and the delivery time was absolutely amazing even though it was 5 days before Christmas. Very happy customer that will be returning 😀”

Helpful Report

Posted 7 years ago

“Price of postage and returns is disgusting”

Helpful Report

Posted 7 years ago

“Garments received promptly and well packaged. Always happy to shop with Cruise.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews