CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Havnt received my order yet :(”

Helpful Report

Posted 7 years ago

“Excellent delivery 1 st class returns no problem highly recommend shopping here .”

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Posted 7 years ago

“Purchased the item for a present was delighted with it especially the packaging in a nice envelope type bag well impressed the item was of good quality and a good price if you like nice clothing.”

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Posted 7 years ago

“Easy website, good range of items.”

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Posted 7 years ago

“Nice shoping in cruise”

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Posted 7 years ago

“Use this website regularly and shop in the Glasgow store. Great range of products at great prices. And always love their sale”

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Posted 7 years ago

“Order came on time”

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Posted 7 years ago

“Disappointed”

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Posted 7 years ago

“Fantastic service from cruise and I got exactly what I ordered”

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Posted 7 years ago

“Excellent variety easy and simple to use quick service”

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Posted 7 years ago

“I haven’t received my cruise delivery yet as dpd has lost my parcel and cruise is refusing to resend my parcel.”

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Posted 7 years ago

“Always a great service!!”

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Posted 7 years ago

“Purchase good quality. Delivery postage far too expensive for an item at that price.”

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Posted 7 years ago

“Great service quick and effucient”

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Posted 7 years ago

“Ordered jeans for my Grandson on Saturday afternoon and received them on the Monday. Delighted thank you.”

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Posted 7 years ago

“too expensive for delivery,especially when you have made a purchase of 170.00 twice,should be free & also cannot return items to shop when they dont fit,have to send them back online & pay for this again & wait weeks to get the items exchanged.”

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Posted 7 years ago

“Cruise have a wide high end market with fabulous delivery service.”

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Posted 7 years ago

“Quick delivery. No hassle. Fabulous shirt.”

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Posted 7 years ago

“Excellent website customer service and delivery.”

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Posted 7 years ago

“Extremely disappointed in such a poor service . Ordered an £800 coat last Friday and received an email saying it would be delivered Monday. E mail came tue morn to say parcel had just been collected . I contacted courier who had no record of this so contacted cruise online . No one bothered checking this and I phoned wednesday and explained there was no collection. I had to phone again ( 1 hour on hold ) Thursday only to be told coat was lost . I told you that on tue. No one bothered checking and I'm now left without a coat for what was a Xmas present. I shouldn't really have to contact yourselves to tell you parcel was missing should I??? Granted I know you are extremely busy at this time but with a bit more diligence this could have been noticed at first instance .”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,535 reviews