CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery company used gave a false delivery date which resulted in me waiting in all day then it never getting delivered. Facebook team agreed to a refund in delivery charge which customer service then refused to do. Would give the company zero if I could because they took a day off me over Xmas period and then did nothing to compensate for it. After service really bad. Would not use the company again which is a shame because the item was lovely otherwise.”

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Posted 6 years ago

“Brilliant service and quick delivery!”

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Posted 6 years ago

“The goods from this company are very good value for the money and would recommend this company to anyone else”

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Posted 6 years ago

“Trustworthy prices generally competitive use DPD for delivery so you get your 2hr time slot packaging is good comes in a nice zip bag biggest thing is I know it's all genuine”

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Posted 6 years ago

“Great service quick delivery”

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Posted 6 years ago

“Order processed and received very quickly. No problems, would recommend.”

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Posted 6 years ago

“Great service and products, good range of clothing. Only downside is the delivery charge I feel is quite high compared to a lot of the others.”

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Posted 6 years ago

“Easy transaction quick delivery Thx”

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Posted 6 years ago

“Quick delivery and item arrived as described. Packaging could have been better, as it was very low quality for a luxury goods retailer. Disappointed that UK VAT was apparently charged on the order when it was sent directly outside the EU. Despite contacting Customer Services on this matter for an explanation, no response was ever received.”

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Posted 6 years ago

“I placed a Christmas gift order. I ordered this well in time for Christmas. The response times are poor, I chased this order up on 2 seperate occasions as the account is quickly updated. Thankfully, after much worry, the order did arrive in time. I would have perferred to have seen an update on the order alot quicker and when I contacted the online customer help (as I could never get through on the phone, due to waiting queues) I just got what looked like an automated response. I understand that Christmas must be a very busy time but retailers shoyldn't be suprosed in an influx of sales during thisi busy period. We all know when it is!”

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Posted 6 years ago

“Not at all impressed with the packaging.”

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Posted 6 years ago

“A very disappointed customer. I have been using Cruise for sometime now, and I was very disappointed with the way my order was handled. I ordered one pair of MCM sliders in white size 40 along with another item, for my New Years holiday. {Which I am currently on, writing this review.} After receiving a confirmation email from the company, I then received a second email cancelling one of my items of my order, the email went on to apologise as they no longer had the item in stock and refunded my account. I was very dissatisfied as a customer. I believe it is about supply and demand. • Why did you still continue to advertise the product when clearly it was no longer available ? • Do you not have a system in place to know when the product is no longer available? I feel the company should have contacted me personally and not sent out a generic email to me.”

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Posted 6 years ago

“Excellent !! With fast delivery”

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Posted 6 years ago

“👍”

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Posted 6 years ago

“Prompt delivery and great service. Cheers.”

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Posted 6 years ago

“Hi shorts were just what I imagined, pants great as well”

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Posted 6 years ago

“Terrible delivery costs and often wrong product sizes. Great prices.”

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Posted 6 years ago

“Fantastic service”

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Posted 6 years ago

“Excellent sale trainers, expensive postage”

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Posted 6 years ago

“Well i can't write a review as I am still waiting on my parcel getting delivered that is over a week I've waited I do appreciate Xmas holidays but still could've received it between Xmas and new year so I'm not very happy.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews