CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed 2 orders worth £600 to be told 2 minutes later they were not in stock and I would get my money back in 3-5 days. 9 days later I eventually received it. Do no understand why it allows you to purchase something that is no longer available.”

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Posted 7 years ago

“Good quality. Nicely delivered. I will probably buy here again.”

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Posted 7 years ago

“Very good price and an excellent service”

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Posted 7 years ago

“Excellent packaging”

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Posted 7 years ago

“very happy with the price and service.”

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Posted 7 years ago

“to return items it costs. not good, some product like sizes of jumper the small looks like it larger”

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Posted 7 years ago

“Goods arrived on time and communication from Cruise was good throughout.”

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Posted 7 years ago

“Clothing and shoes have great choices. I bout items in sale which was great. Shopped instore and online - I do prefer instore however I find the staff rather miserable and not very welcoming. Online seem to have more selection and I would prefer this instore to help save the high streets.”

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Posted 7 years ago

“After reading some appalling reviews, i was fairly hesitant about buying from Cruise online. However finding a bargain in the sale, I took a chance and was pleasantly surprised. Ordered on Boxing day and arrived 2 days later at my chosen pick up location. Absolutely nothing wrong with the service i received. Really pleased with the item and will definitely buy from their website again.”

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Posted 7 years ago

“Trainers arrived incredibly quickly even during the festive period and the carry case was a nice touch!”

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Posted 7 years ago

“All good here. No hassles.”

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Posted 7 years ago

“professional service from ordering to delivery or returns on the rare occasion I have had to call I have always received a friendly polite service.”

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Posted 7 years ago

“Great service and delivered on time. 10/10”

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Posted 7 years ago

“I DID NOT RECEIVE MY GOODS”

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Posted 7 years ago

“very good service and reliable”

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Posted 7 years ago

“Perfect service as per.”

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Posted 7 years ago

“Arrived very quick will buy again from here.”

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Posted 7 years ago

“Good item purchased at a good price,will use again.”

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Posted 7 years ago

“Top Labels / Threads Clear , easy to use website Rapid processing from order to delivery Highest degree of customer service Terrific choice Excellent 'sale' reductions Very professional company”

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Posted 7 years ago

“My Jacob Cohen jeans still had security tag on which I managed to remove at a local shop but has left a hole in lower part of the Jean !!”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews