CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recieved my Belstaff coat quickly but it was to small as they are a small fit. Requested an exchange on the paperwork for the next size up but still have no response even tho yous recieved it on Thursday. Would be grateful if you could inform me if when my exchange will arrive to me.”

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Posted 6 years ago

“Good choice of clothing and footwear And fast delivery”

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Posted 6 years ago

“My order was the wrong size”

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Posted 6 years ago

“On time and looks perfect”

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Posted 6 years ago

“First class service”

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Posted 6 years ago

“Could not fault the service received from Cruise from start to finish, prompt delivery service and fantastic product.”

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Posted 6 years ago

“Pretty poor aftersales not dealt with with any courtesy.. you expect more when paying for high end goods really. Again probably won’t use again Sorry”

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Posted 6 years ago

“Great service but very expensive delivery”

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Posted 6 years ago

“Very good service came quickly and no damage will definitely be buying from again”

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Posted 6 years ago

“Excellent quick service. thank you”

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Posted 6 years ago

“£7 delivery charge is unjustifiable. The company should have the ability to offer a lower delivery charge concidering there vast delivery network. The majority of your competitors offer excellent service without extortionate charges.”

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Posted 6 years ago

“Well packaged, nice goods, and fast delivery.”

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Posted 6 years ago

“I ordered a coat, it arrived faulty so I returned it and emailed in explaining this. That was a week ago and I have since had no reply to my email. Can someone please get back to me.”

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Posted 6 years ago

“Received wrong item ,was delivered quickly and efficiently,but now I have had to send it back and it’s to late to order another wallet ,as the one I originally ordered has disappeared off your website.”

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Posted 6 years ago

“Good service but do feel that delivery should be free if you spend over £100”

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Posted 6 years ago

“As always an excellent service from payment to delivery. Highly recommended”

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Posted 6 years ago

“Yesterday (3 Jan 19) I returned all of the clothes that I had ordered. The reasons varied between poor fit or that they were quite different looking in reality compared to the photographs, which was very disappointing. I noted that the cost of the original delivery was £6.99 and that it cost me a further £13 to return the clothes for a refund. This is a ridiculous add on to what are already expensive clothes and I will not be shopping online with Cruise again.”

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Posted 6 years ago

“Fantastic delivery, lovely packaging & received very quick. Will definitely use Cruise again. Thank yo”

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Posted 6 years ago

“Love my clothes I bought and such a great deal. My only concern is that my Ralph fleece line zipper zip is on the right like a girls one but it fits like a guys. It's too late as I've been wearing it now and tbh I don't care because it's a nice zipper. I will buy again”

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Posted 6 years ago

“Brilliant quick and easy no fuss parcels arrive with in 2 days just brilliant”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews