CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What fab customer care, kept me informed all the time 👍🏻⭐️”

Helpful Report

Posted 8 years ago

“quality of product & service”

Helpful Report

Posted 8 years ago

“Good customer service , Very helpful and efficient.”

Helpful Report

Posted 8 years ago

“Prompt service”

Helpful Report

Posted 8 years ago

“Good range of products and easy to access website/product guide. However, I will never order form the website again. Too expensive posting/returning unwanted goods. There are many other websites that stock the products and have less expensive policies in place.”

Helpful Report

Posted 8 years ago

“Very happy good design cloths fast delivery always keep you updated where your order is and who is going to deliver it and what time 5 ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 8 years ago

“my item was delivered with a few days the way it was packaged was very good ensuring that no damage was caused during delivery, even during delivery I was kept fully informed”

Helpful Report

Posted 8 years ago

“my item was delivered promptly - I was kept fully informed and I am really pleased with the quality :)”

Helpful Report

Posted 8 years ago

“I loved the little cruise zip bag my purchase came in, sets the standard for other online retailers. Also quick postage. Very impressed and will buy again.”

Helpful Report

Posted 8 years ago

“really love cruise so many different quality items, never bought named lables before now can't stop. must admit i really love the outlet...”

Helpful Report

Posted 8 years ago

“Wrong size. Supposed to be XL but hoodie vas L”

Helpful Report

Posted 8 years ago

“Very quick deliver amazing quality stock”

Helpful Report

Posted 8 years ago

“Delayed and confused delivery dates and pick up points, however the jacket is great”

Helpful Report

Posted 8 years ago

“Great selection and size range especially as brands size clothing smaller and the need to size up nowadays. Could only give 3 out of 5 though as Cruise still fail to offer free standard postage despite many rival companies offering this,especially when spending £100 or more which is easily done. And the second point was lost for a 14 day return service which would be suited better to 30 days”

Helpful Report

Posted 8 years ago

“I received a confirmation email from cruise that my order had been dispatched, but it never made it to the delivery company DPD. This resulted in the item I had purchased being sold out by the time I contacted cruise to find out why my purchase hadn't arrived. It was really disappointing. There didn't seem to be any reason why this had happened.”

Helpful Report

Posted 8 years ago

“Cruise got my item here nice and fast just the way I like to buy items.”

Helpful Report

Posted 8 years ago

“Excellent service and quick processing my orders”

Helpful Report

Posted 8 years ago

“I have not received my delivery, I ha e not had no update from Cruise Customer service. Very annoyed and frustrated the way I have been dealt with. When I ring DPD they say ring Cruise, when I ring Cruise they say we will call you back, BUT nothing. I just want my delivery. DPD has stolen/lost my items on 4 previous occasions only seems to happen with high value items. It’s been over 5 working days and I still have not received or heard anything.”

Helpful Report

Posted 8 years ago

“Great service and fast shipping allways!”

Helpful Report

Posted 8 years ago

“Good clothes poor return service”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews