CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery by DHL is far superior to that of Yodel. I was delighted to receive my delivery by DHL to my door, signed for. Previous order by Yodel was thrown in front garden and remained there for 3 days whilst we were on holiday. Overall Cruise needs to package parcels in a 'luxury' way as the merchandise deserves and not on a 'black bin bag'. Lessons can be learned from Ralph Lauren's delivery service.”

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Posted 8 years ago

“Good website ,ordering was easy and quick delivery 👍”

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Posted 8 years ago

“Packaging was nice but one jumper was without any packaging it was out without a plastic cover.”

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Posted 8 years ago

“I am really satisfied to having account with cruice clothing they are best seller designers great!!”

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Posted 8 years ago

“The old website where it displayed sizes underneath images was far better than the new layout, this was the reason I moved away from flannels, it is much easier to shop knowing what sizes are available rather than having to close click into it”

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Posted 8 years ago

“Would say product is good, but delivery was terrible due to driver saying parcel was in my neighbor’s house and it turned out my parcel was in the next street. Driver delivered it wrong street.”

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Posted 8 years ago

“I bought Balenciaga mini wallet. No box, no dust bag, no care card, no control card. I love Balenciaga so much and I have bought Balenciaga many times. This is first time. I am very sad and angry. Is this real Balenciaga item?”

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Posted 8 years ago

“Perfect !!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 8 years ago

“Fast Delivery, Wide Range of products available, Fair price for designer clothing.”

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Posted 8 years ago

“Great product section. relevant and frequent communications first class delivery service customer loyalty shown is good (birthday discount - Friends and Family) - however i think more could be done here. A loyalty scheme which increases offers/discounts/events the more a customer shops with cruise.”

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Posted 8 years ago

“Hi Ordered on Thursday night and received my Parcel on Saturday First Class Service Thanks”

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Posted 8 years ago

“Perfume came with a sale sticker on it which was less than what I had paid. It was embarrassing as it was a gift”

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Posted 8 years ago

“Being a Customer Service Manager myself, I am aware of what makes the customer happy and make them also want to return. I take my hat off to a magnificent and swift service from start to finish. I ordered online and thereafter was informed with pinpoint accuracy as to where my goods were and the timescale regarding delivery. Congratulations on a 1st class service, you excelled my expectations in all honesty. Keep up the great work. " I'll be back!"....Shaun Kennedy”

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Posted 8 years ago

“Ordered a stone island fleece for my husband it came and had no badge on the sleeve it cost me £11 to send the item back and £5-99 to buy it I'm £16-99 out of pocket and no fleece !!!!!”

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Posted 8 years ago

“The jacket I oprdered was a bit tight so I sent it back - they exchanged it no questions asked and sent me the new one out 2 days later. Great, quick service”

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Posted 8 years ago

“Took my jacket back no qiestions asked and swapped it for the correct size and sent the new one out to me 2 days later”

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Posted 8 years ago

“No notification when my item was getting delivered and had a short phone call with 1 of your customer service team and she wasn't very helpful, disgusted with the service”

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Posted 8 years ago

“excellent service..item was packaged superbly...delivery also excellent..many thanks”

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Posted 8 years ago

“Service and updates were excellent and goods arrived in excellent condition and in lovely cloth bag.”

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Posted 8 years ago

“Always on key, easy to shop, worth every penny”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews