CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trainers were less than half price and delivered to the highlands in less than two days which is rare.”

Helpful Report

Posted 8 years ago

“Unfortunately after buying the product and paying the delivery charge up the Shetland Islands, I’m still awaiting my deliver via DPD on the 19th Feb. This now looks like it won’t be delivered. Disappointed at this element of the service which has impacted on if I’d buy from Cruise again online.”

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Posted 8 years ago

“Great delivery time and products”

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Posted 8 years ago

“I ordered a medium and you sent an xxl”

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Posted 8 years ago

“Great item great price quick service”

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Posted 8 years ago

“Easy to order kept up to date on despatch item was a stoneisland wool jumper which was packaged in a cruise protective bag delivery bang on time , perfect 👌🏻”

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Posted 8 years ago

“The returns should be free.”

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Posted 8 years ago

“Always good”

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Posted 8 years ago

“Received my item the day after ordering :)”

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Posted 8 years ago

“Every purchase was excellent.”

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Posted 8 years ago

“Unable to amend an error straight after ordering so I have to pay to return. The postage charge is ridiculous in first place despite spending a fair amount on clothing, should include free returns.”

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Posted 8 years ago

“Good service , good gear , only criticism is that delivery is 6.99 and not guaranteed for next day , they delivery using dpd anyway and at 6.99 it should be a next day service”

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Posted 8 years ago

“I Paid 10 punds for express. The packet came 5 buisniss days after... Cruise never answared my mails.”

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Posted 8 years ago

“High end fashion at its best”

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Posted 8 years ago

“Great service, my bag is gorgeous and it was very well packaged, what more could you want? Thank you x”

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Posted 8 years ago

“Good choice of clothes but the brand-specific sizing details are very poor and a standard delivery charge of 6.99 is bordering on ridiculous especially as it’s not next-day delivery and that it’s not packaged with particular care...my items arrived in a cruise bag inside a plastic bag. These minor changes could make the whole experience better.”

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Posted 8 years ago

“I had excellent customer service,was kept informed through each stage of my order. Very prompt delivery and am thrilled with my purchase. Thank you Cruise.”

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Posted 8 years ago

“Great quality clothes and super fast delivery !”

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Posted 8 years ago

“Fantastic app.Service a+++”

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Posted 8 years ago

“Ordered Stone Island jeans for my teenage son on Sunday. They were here Monday! Excellent service.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews