CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to shop at Cruise in 1978 when it had first opened in the Big Market Newcastle and loved the place ever since although moved away from the area. The suit I bought was a bit of a chance as I wasn’t sure about the size but I was thrilled to bits when it arrived and was a perfect fit. Delivery time was about 4 days. Packaging was excellent with a plastic suit carrier and the quality was, well as you would expect from these fashion icons, pure class. Thrilled to bits and I’ll be returning to shop in the future. Well done”

Helpful Report

Posted 8 years ago

“Very fast delivery great product aswell”

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Posted 8 years ago

“Goods ordered 31st December, goods arrived 3rd January. Super fast delivery considering the time of year. A+++++”

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Posted 8 years ago

“Cruise always manage to deliver in good time, they never get an order wrong and the clothes are always top quality. Great service and will continue to shop here for a very long time.”

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Posted 8 years ago

“The dress is even more beautiful than the picture online. I got it shipped to UAE and it only took a few days! Very impressed.”

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Posted 8 years ago

“perfect everything, thank you”

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Posted 8 years ago

“The wrong item was sent to me. I contacted the customer service department by e-mail and received no reply. I sent the item back in order to obtain the correct garment.”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“Would highly recommend cruise fashion if ur looking for designer clothes footwear etc deliver is quite prompt too”

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Posted 8 years ago

“The deals do be great..delivery time is excellent”

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Posted 8 years ago

“Ordered a top for my son and it came quickly and with an added wee cruise cloth bag ... nice touch”

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Posted 8 years ago

“Package delivered very securely very impressed with the bag it comes In aswell”

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Posted 8 years ago

“I really like the labels that Cruise sells, and I also love that they use DPD to deliver the stuff that they sell. I would have given Cruise 5 stars in this review, (and order more regularly from them) but charging £6.99 for delivery is absolutely brutal, especially when End Clothing only charge £2.95 for the exact same service.”

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Posted 8 years ago

“Got a great zipper for good price”

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Posted 8 years ago

“Beautifull, big Choice, Quick,”

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Posted 8 years ago

“The best quality and fast delivery. I will make orders in the future!”

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Posted 8 years ago

“Was told by email and text that my order was going to be delivered on the 02/01/18 but never arrived that day after I had waited in all day. After it arrived on the 03/01/18 I emailed and asked why this happened and all I was told that it was getting delivered that day, when I reply and ask again never got any response.”

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Posted 8 years ago

“Good service but ordered wrong size sent item straight back also emailed twice about exchanging for correct size but had nothing back a don’t know if my package has been recieves”

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Posted 8 years ago

“Excellent first class service from start to finish”

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Posted 8 years ago

“The only problem I found was it was £7 for delivery after spending over £60 with you and that was only for standard delivery apart from that the service was good Thankyou”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews