CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I ordered online is currently missing. The nominated delivery agent, DPD, have delivered it to an address that was not provided by myself at any point, and is not an address that I have any familiarity with. The item I have ordered is worth £300 and has been paid for in full. Upon contacting Cruise customer services I was informed that they would request the DPD driver returns to the address to retrieve the parcel. I imagine that if the parcel is not recovered that I will then have to go through a process to request a refund, subject to the terms of your services. The item I purchased is part of the Stone Island Shadow Project collection and so is of limited availability. I very much doubt that by the time I am in a position to order this again that it will be available, or if it is, with very limited sizing options. I am extremely disappointed that I am now in this position, particularly as Crusie is a store I would always go to first when purchasing any high end clothing. I have spent thousands of pounds over the past few years in both the Aberdeen and Edinburgh stores but would now be incredibly reluctant to purchase anything online as a result of this error. I was informed today (04/01) that I would receive an email updating me regarding the tracing of my package within 3-5 working days at the latest, should I not recieve the same by COB 11/01/2018 I will be making a formal complaint.”

Helpful Report

Posted 8 years ago

“I recived my raplh lauren hat after 5 days to sweden and it was very good.”

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Posted 8 years ago

“Easy purchase. Speedy delivery. Perfect 👌”

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Posted 8 years ago

“Fast shipping, products as described and shipped carefully.”

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Posted 8 years ago

“Very easy pleasant transaction with fast delivery”

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Posted 8 years ago

“Great prices, aswell as super fast shipping”

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Posted 8 years ago

“Phoned nearest shop to see if they had an item in store, they said they had. Got there and looked about for it couldn't find it, ask staff they said it was upstairs, but after going upstairs was told by another staff member they didn't have it and I would have to order it online. Ordered online, no option to click and collect so had to pay £7 for delivery which took a week!”

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Posted 8 years ago

“Great clear communiation with continuous helpful updates.The first time over the Xmas period I have received good customer service thank you.”

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Posted 8 years ago

“Very quick delivery service and plenty of notice of arrival”

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Posted 8 years ago

“Quick delivery good service”

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Posted 8 years ago

“The product itself was fine even though it didnt fit and I’m looking for a exchange. The reason I am unhappy is due to your delivery service. The company sent me a date for when it would be delivered and never delivered it on the agreed date. Also the company that delivered the product sent the product to the wrong address due to no fault of my phone as I requested to change the delivery address. Hope you guys can fix this.”

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Posted 8 years ago

“Sent back my kenzo t shirt as it came as a xl just it’s still not arrived and had no further notice when will be here”

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Posted 8 years ago

“I still haven’t even received my order I’m not impressed at all it was being delivered by dpd on the 29th Dec it’s the 4th jan and still no parcel ????”

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Posted 8 years ago

“By delivering on time, and communication about delivery at Christmas time was very good. Quality of product good aswell.”

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Posted 8 years ago

“Great service from the start. I was kept up-to-date from confirmation of order until delivery. Order was delivered exactly as told it would be and packaged beautifully. Thanks for great service and will shop with cruise in future and recommend cruise to friends and family.”

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Posted 8 years ago

“Great choice of products at a good price and prompt delivery”

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Posted 8 years ago

“Always 5 star service from the best clothing shop in glasgow and the west.”

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Posted 8 years ago

“The staff at cruise are very friendly and have built up a repour with Johnny,davey,and max since iv been shopping there Was sad to see Michelle leave Sometimes stock is very low on combats and various items and I feel there were some great pieces from stone island and cp company that you failed to get in which was a disappointment”

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Posted 8 years ago

“I like the quality and principles of Cruise.The customer service was excellent,friendly and efficient.The variety of clothes on display are superb and it was my first time shopping at Cruise so thankyou.”

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Posted 8 years ago

“Order quickly processed and dispatched.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews