CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi cruise i feel very quick service. i want to occasionally cruise for my discount code because when i buy so much :)”

Helpful Report

Posted 8 years ago

“Extremely! I got a Canada Goose parka for cheaper than their own sight three days after order! Pick up from a drop off location was so easy and I haven’t been cold since! Happy= ecstatic!”

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Posted 8 years ago

“Good quality clothing and footwear”

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Posted 8 years ago

“Still haven't received my goods from last week and the delivery driver signed on my behalf and still no items? Spoke to customer service and haven't heard back after 3 days of waiting”

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Posted 8 years ago

“Online shop had great deals, was very easy and deliver was very fast, very happy.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Armani polo top was a fantastic price and quality and arrived within the stated time limit. Bonus was the lovely little zipper bag it came in too. Great Christmas present 🎁”

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Posted 8 years ago

“Always look forward to the Cruise sale.”

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Posted 8 years ago

“Happy with products and sale price”

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Posted 8 years ago

“Good range of quality products. Customer service can be very slow at responding to emails. Lacks offers on delivery which are fairly standard elsewhere over a certain spend.”

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Posted 8 years ago

“Excellent customer service regarding clothing and delivery service second to none. Tracked delivery from warehouse to home.”

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Posted 8 years ago

“Ordered dozens of clothes from Cruise, great prices and always delivered quickly.”

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Posted 8 years ago

“The efficiency of delivery of items, even when items don’t fit as expected replacement or refund is very swift. Would not shop elsewhere.”

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Posted 8 years ago

“Shirt cut like the 90s. Not good. Sending back for a smaller size which will hopefully fit better. Will have to pay even more postage now. Not happy considering shirt was £85.”

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Posted 8 years ago

“Weren't bad but was promised 20% from 4/10/2017 to 4/11/2017 and code didn't work so had to pay full whack kinda miffed off as I've been a consistent customer! In future ill go elsewhere goodbye.”

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Posted 8 years ago

“Great service quick delivery 📦”

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Posted 8 years ago

“Item was sent out immediately and i had it the following day. Brilliant service.”