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CRUISE Reviews

3.9 Rating 11,540 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,540 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
Unreal company, top quality service. Will 100% be using again very soon!!
Helpful Report
Posted 8 years ago
My order was delivered promptly in a lovely presentation bag. Quick and easy shopping experience .
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Posted 8 years ago
The price is really reasonable, and the delivery service is good. I am now regretting not buy more products when the code "EXTRA20" is valid. I really hope the promotional code could be always valid. haha.
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Posted 8 years ago
good communication, fast delivery, well packaged
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Posted 8 years ago
I loved that you have stock of a shirt that out of stock every where Thankyoi
Helpful Report
Posted 8 years ago
Great quality items? Quick delivery very happy with purchases.
Helpful Report
Posted 8 years ago
First purchase from the Outlet - and delighted with the product! It is high quality and was a fantastic price. Delivery was quick and packaging good.
Helpful Report
Posted 8 years ago
I ordered a jumper and it came the next day .. very prompt service!
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Posted 8 years ago
Very good service and very happy with my order
Helpful Report
Posted 8 years ago
I'm forever bookmarking items. Then when I see them on offer or a discount code is available, I snap it up.But rarely pay cruises full price for anything
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Posted 8 years ago
"Great service"
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Posted 8 years ago
I was able to purchase knitwear in my size and on sale.
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Posted 8 years ago
"The trainers were 2 different colours so they sent me an mismatched pair and the dress didn't have its belt.\r\nI alos had to pay for the postage to return despite this being completely the fault of the store.\r\nExtremely disappointed."
Helpful Report
Posted 8 years ago
Excellent service and prompt delivery
Helpful Report
Posted 8 years ago
I ordered a ISABEL MARANT ETOILE Logo T Shirt and paid £14.99 for delivery. But I had to pay import charges for 46.67$ When I knew that I had to pay import charges I was really frustrated.
Helpful Report
Posted 8 years ago
Great service. Ordered on Saturday around 4pm and order delivered on Monday. 😃
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Posted 8 years ago
good I'd like to have lots of coupons.
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Posted 8 years ago
Delivery is also fast. Clothes are really pretty. It's so nice to buy at a discount. I'd like to send me a personal discount code.
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Posted 8 years ago
Good quality stuff and very fast on delivery
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Posted 8 years ago
Very quick and reliable site to use! Excellent service always
Helpful Report
Posted 8 years ago
CRUISE is rated 3.9 based on 11,540 reviews