CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“more discount,low price”

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Posted 8 years ago

“Excellent product at a great price and came on time”

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Posted 8 years ago

“Fast delivery and good selection of clothes”

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Posted 8 years ago

“Sadly I’m going to have to send my item back.. iv just realised that I have to pay to return it... very poor of Cruise not sending a pre paid return sticker...”

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Posted 8 years ago

“Delivered within a few days of purchase and happy with the products”

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Posted 8 years ago

“User friendly website Updated on order progress Quick delivery”

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Posted 8 years ago

“I bought a pair of trainers for my sons birthday when i hot them thry were faulty, i sent them back asking for a replacement pair sent out i phoned several times about this i was told it was noted on the acount and a new pair would be sent out , a couple of days later i got an email saying i was being refunded for the item as thats what they said i asked for which was not the case , when i phoned about this they said they dont know why this happened , so as this happened i never had the trainers for his birthday and all the customer service said was yhey eould offer me a free delivery when this was all your fault in the first place for sending out faulty item and this is not the first time this is the fifth time ive returned faulty goods its a bit of a joke to be honest.”

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Posted 8 years ago

“beautiful color and pretty price”

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Posted 8 years ago

“Amazing service, will be back!”

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Posted 8 years ago

“Product description was perfect and sent out very quick”

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Posted 8 years ago

“I've shopped in cruise now for 24 years now and service always top drawer”

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Posted 8 years ago

“Very good discounts in sale and easy order and delivery process”

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Posted 8 years ago

“Sizing of product completely wrong, yet had to pay for returns. Why, considering you charge £5.99 for postage is it not free returns like most companies now?. Customer services not interested.”

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Posted 8 years ago

“This purchase was v good value, I have had a not so satisfactory buy before though.”

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Posted 8 years ago

“Items arrived really promptly and were very well packaged. Also really great value - thank you.”

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Posted 8 years ago

“CRUISE has a great selection of fashion, First place I look when I want to purchase something special”

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Posted 8 years ago

“Great selection and outlet section, high quality brands and products, very fast shipping.”

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Posted 8 years ago

“I like the website and the variety of fashion brands and goods. The only downside for me is the DPD-delivery, which takes around 10 days to get to Bulgaria. Previous courier was DHL and I was very happy with it. Also another downside is the return or exchange and the costs for the courier which are prety expensive from BG to UK with DHL or UPS. I think is better of the return is taken from your company with return label and of course the refund will be decreased with the amount for retun shipping.”

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Posted 8 years ago

“ordered a givenchy antigona bag online, came without the designer box which is something I have never experienced, it also came with a scratch on the bottom of the bag. extremely unimpressed”

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Posted 8 years ago

“Very happy!!! Have ordered from Cruise on a number of occasions. Always quick delivery and very happy with the order.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews