CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, good communication, great stuff.”

Helpful Report

Posted 8 years ago

“I have sent massages via Facebook and also left comments on cruise fashion posts on Facebook.... you have hidden my comments rather than reply!! Your customer services and order process is a joke.... I ordered items and 3 days later at 12.05 you told me two weren’t in stock... I sent an email at 6am Saykng to canceks the whole order as the items were part of two outfits and without all of them it was no good!! When I rang your customer services they told me that no one would have picked up the email at that time.... you can send the but can’t read them....! Instead of deducting the monies from the money I already paid you decided to take an additional money from my paypal meaning I had to wait 4 days for a full refund rather than the difference! All in all not a good experience!! I don’t even think you will bother to read this either”

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Posted 8 years ago

“product quality”

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Posted 8 years ago

“My experience of Cruise has been good however, twice I had to return items to you. One was the wrong item sent and the other was faulty. On both occasions I had to pay postage which was not refunded. I can accept being liable for return postage if I don't want the item or I order the wrong size but not in circumstances like this where I'm not at fault.”

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Posted 8 years ago

“Excellent variety but mainly appreciated the 20% off birthday voucher.”

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Posted 8 years ago

“Great products, quick delivery, first class.”

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Posted 8 years ago

“Tutto perfetto......Come sempre..!!!!! Grazie😉”

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Posted 8 years ago

“Great service, great price and quick delivery. My jumper was an XS (I’m an 8-10) and a perfect fit. Will definitely order from CRUISE again.”

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Posted 8 years ago

“Cruise always have what i want in stock. Delivery is very efficient also.”

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Posted 8 years ago

“Good job !!!”

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Posted 8 years ago

“Excellent web site easy to use with exceptional clothing footwear and many brands to choose from”

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Posted 8 years ago

“Fast,effecient service! However, should give offers/discounts on delivery or provide option to have it delivered to store for free”

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Posted 8 years ago

“Pacrel never arrived! Although courrier was to blame. Had to cancel my order as it was required for holiday and there was no replacement in stock.”

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Posted 8 years ago

“Great value for money, really good sale prices. Excellent delivery service and making quite a few purchases through you guys first class returns service. Well done Cruise.”

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Posted 8 years ago

“Very quick delivery,good quality ,really good sale price”

Helpful Report

Posted 8 years ago

“I placed a Gucci bag, while the package is really poor. It comes with only a post bag. No box. No protection. My Gucci bag gets almost trampled during the shipping. Really hope the boutique could improve their way of packaging. However, fast delivery.”

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Posted 8 years ago

“I got wrong items， and after-sales service.”

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Posted 8 years ago

“Got a Woolrich jacket at a great price,jacket came quickly nicely wrapped in suit bag Delivery was quick and and dpd kept me updated with the delivery time/day Great service,recommended”

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Posted 8 years ago

“Excellent service and great jacket and value for money.... was easy to order and delivered when stated. Would highly recommend”

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Posted 8 years ago

“Quick reliable service.”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews