CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The top I ordered was twenty pounds dearer than other shops , I emailed customer service no one got back in contact with me”

Helpful Report

Posted 8 years ago

“Always shop the sale ...Bargains to be had for sure.. Great selection and great prices”

Helpful Report

Posted 8 years ago

“Assistant was helpful with myself and my grandson”

Helpful Report

Posted 8 years ago

“Always fast delivery.Great product choice and prices.packed well.”

Helpful Report

Posted 8 years ago

“Super quick delivery, great communication and lovely sweatshirt.”

Helpful Report

Posted 8 years ago

“Easy to use site and very fast delivery.”

Helpful Report

Posted 8 years ago

“My watch cone damaged and I am still waiting for a response on the matter”

Helpful Report

Posted 8 years ago

“I placed a very large order and to return the goods is going to cost over £50 as returns are not accepted in store. I have emailed customer services twice and still not had a reply. When I spoke with them they weren’t very helpful. Ridiculous customer service and process.”

Helpful Report

Posted 8 years ago

“I’ve been shopping in Cruise Glasgow for longer than I care to think about (20 years). Whilst nothing will compare with going into the shop, the online service is excellent. Items delivered quickly and refunded quickly if for any reason they are returned. Never disappointed.”

Helpful Report

Posted 8 years ago

“They sending me dirty, used sunglasses!! Have to pay for return and allthough the refund was easy and quick, I won't reccomend Cruise to anyone!!!”

Helpful Report

Posted 8 years ago

“Promises delivered, best price.”

Helpful Report

Posted 8 years ago

“Great service, quick and packeged well. Will certainly use again”

Helpful Report

Posted 8 years ago

“The company u sent me my one t shirt with aramex charged me for tax of 48 dollars which is not true that my package was taxed as there is no sticker on the package so they msged me and said u have to pay this before u get ur package total lie wasn’t happy about it”

Helpful Report

Posted 8 years ago

“Always happy 😊 great service no hassles”

Helpful Report

Posted 8 years ago

“After receiving an item which was incorrectly described on the website, I emailed the customer service department and was advised I would receive a response within 48 hours. 72 hours later I did not receive a reply, therefore sent another email. 48 hours later, I am yet to receive a response.”

Helpful Report

Posted 8 years ago

“Quick efficient delivery and good product”

Helpful Report

Posted 8 years ago

“Cruise have been very helpful over the years I have been shopping there. If they do not have a product in store they have ordered me it in. Staff are all very helpful.”

Helpful Report

Posted 8 years ago

“Alway good and fast service!”

Helpful Report

Posted 8 years ago

“20% off was great - just a shame shipping is so expensive”

Helpful Report

Posted 8 years ago

“Excellent service, item arrived the next day package perfectly!”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews