CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Within my order 2 bottles of perfume and sunglasses were purchased for gifts but the boxes are damaged and therefore not suitable to give as a gift. This is the second time this has happened. When my husband collected it from your curriers depot he pointed out that the package was ripped but was assured everything inside was ok.”

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Posted 8 years ago

“Very prompt service, love my purchases...”

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Posted 8 years ago

“Fantastic selection on all garments and brilliant customer service, super fast delivery 10/10”

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Posted 8 years ago

“All good- quick delivery but it would want to be as the delivery charge is a rip off.”

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Posted 8 years ago

“Speedy response & delivery.😀”

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Posted 8 years ago

“Excellent ordering , no problems, also returns highly recommend”

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Posted 8 years ago

“Never seen so much packaging on a parcel to ensure safe delivery. Fantastic service”

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Posted 8 years ago

“Tshirt had dust in them and packaging not good”

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Posted 8 years ago

“Thank you fast delivery and good commodity. I would be more grateful if your site would issue a fta certificate of origin.”

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Posted 8 years ago

“The service and product range is fantastic. The only reason I never gave 5 stars is the fact you have to pay for your deliveries. A number of other companies I use you don't although you do have to pay the return postage which is to be expected.”

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Posted 8 years ago

“Received bag which was over £100 and it had a sticker stuck onto the bag which has been really difficult to get off!”

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Posted 8 years ago

“Fast delivery Great prices Fantastic selection of goods”

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Posted 8 years ago

“Good price point great discount and really fast delivery what more could you want”

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Posted 8 years ago

“Good quality service”

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Posted 8 years ago

“Pay for delivery then pay for returns”

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Posted 8 years ago

“De delivery is only time”

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Posted 8 years ago

“Great quality product. Beautiful packaging. Speedy delivery.”

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Posted 8 years ago

“Cruise is commendable. They have best products and their delivery is fast and exceptional though a bit expensive. Their 20% off sometimes like family and friends is helpful. I suggest they give voucher to reward customers and also consider free delivery on certain amount of purchase”

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Posted 8 years ago

“I’ve shopped with Cruise many times now and I’ve always been very satisfied with my purchases. Everything works: fast delivery, easy returns, well packaged...”

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Posted 8 years ago

“I ordered a Canada Goose jacket which costs 950 GBP and asked for express delivery and paid extra 10 GBP for it. Until today, nine days since order and have not received the parcel yet (delivery time was supposed to be 2-3 days to Greece via express service). The Courier was DPD UK. I contacted DPD UK via email, got no reply, tried DPD Greece and they said that the parcel was shipped with standard delivery. Sent 3 emails to cruise customer service and got a reply after 6 days (!) that the parcel was sent via express post. Someone is not telling the truth: either the parcel was shipped via standard post and hence you should give an apology with a 10 quid refund or DPD made a mess out of it. In any case cruise is to be blamed because the courier is your choice. And please note that I have not received the jacket yet!”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews