CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery”

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Posted 8 years ago

“Excellent service, ordered returned, re-ordered and received my goods all within the space of 4 days. Thank you.”

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Posted 8 years ago

“Prompt delivery great service”

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Posted 8 years ago

“Easy to use and quick service”

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Posted 8 years ago

“Superb service and excellent value for money”

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Posted 8 years ago

“20% discount on my birthday every year is the best present I can ask for”

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Posted 8 years ago

“my items arrived quickly”

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Posted 8 years ago

“Amazing service”

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Posted 8 years ago

“I received the Gucci trainers in the post and one of the shoe was obviously tried on in store by someone and there is a piece of leather got damaged inside one of the shoe. I meant to call the customer service and maybe to exchange for another better pair but just realised that I had to pay to return the parcel... with busy work schedule I can’t really spare the time to go to post for this yet... wondering if I keep the shoes then would extra discount be given ( I have taken a pic of the part where it’s damaged and since it’s located inside the shoe so I suppose I can put up with it if additional discount can be given. Please do let me know if this is possible, thanks”

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Posted 8 years ago

“Excellent service!!”

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Posted 8 years ago

“Was delivered really really quick.”

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Posted 8 years ago

“Very fast and well packed delivery. Would definitely use again!”

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Posted 8 years ago

“Still waiting on a reply and won't be ordering again as it cost me 33 euro to return items”

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Posted 8 years ago

“Converse are great 5☆ for those, but Cruise charge a ridiculous amount for delivery they should offer a free in-store collection service and free in-store returns and should issue refunds not rubbish credit notes.”

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Posted 8 years ago

“Excellent service, great communication throughout the whole process & very speedy delivery”

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Posted 8 years ago

“Been a customer for a few years now and always like the brands they sell.”

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Posted 8 years ago

“everything arrived very nicely packaged and very quickly after ordering”

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Posted 8 years ago

“Purchase was for my grandson. Ordering was easy with very quick acknowledgement of order received and being processed. Updates of delivery extremely efficient. Very satisfied.”

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Posted 8 years ago

“So happy with my items , great company.Great service. The only thing I'm not happy with was £6.99 for delivery when Ted baker, frazers not zara are free.”

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Posted 8 years ago

“Fast delivery would recommend”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews