CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a jacket and few dresses. The jacket came with broken pocket inside, one of the dresses were without a plastic bag and a proper tag. Other dress bag was damaged but it does't affected the dress. However for the price I've paid I would expect my items to be delivered in proper condition. Email contacted them 4 days ago straight after opened my order, still no response. Delivery to Uk 6.99 and I had to pay for return postage as well”

Helpful Report

Posted 8 years ago

“I’m happy with products but don’t like delivery charges Way to high You pay so much for items and top of that delivery should be free”

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Posted 8 years ago

“My order was despatched promptly and the staff on the phone were very friendly and helpful. I received my order very quickly and it was well packaged.”

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Posted 8 years ago

“I Was unsure whether to make an order as i had seen a few bad reviews and i hadnt purchased before,but made my first order and used the standard shipping but still received the next day! I Will definitely order from here again,great service and high quality items *****”

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Posted 8 years ago

“Discount applied to items purchased.”

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Posted 8 years ago

“Item half price, total bargain. Well packaged and a very speedy delivery.”

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Posted 8 years ago

“Wery good !!!!!!!”

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Posted 8 years ago

“I ordered and you delivered. Simple and quick, so thank you very much. I had to return the item I ordered but as soon as I get my money back I will get the corrct size belt I need. Again thank you very much. - Ben”

Helpful Report

Posted 8 years ago

“Product was as described but postage wasn't, cheapest available was 5.99 and said it would be delivered on Easter Sunday, which obviously didn't happen and website was still saying on Monday that it would be delivered on Sun? Finally collected on Tues but why cause unnecessary hassle, had the courier said it would be Tuesday from the get go I'd have been fine with that but this was just poor planning. Prob wouldn't use again on the cost /hassle basis”

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Posted 8 years ago

“Kept informed from time of ordering regarding delivery,up until the goods where delivered”

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Posted 8 years ago

“Would be helpful if online orders could be changed in store ie bigger size”

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Posted 8 years ago

“Just because I didn’t like the item I ordered it still cost me £20 to ship and return when purchasing £340 shoes wouldn’t do it again to expensive if item doesn’t fit or suit”

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Posted 8 years ago

“Love that cruise had my size but disappointed how expensive the postage is and they don’t do student discount”

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Posted 8 years ago

“Good prompt service”

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Posted 8 years ago

“very fast im hapy”

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Posted 8 years ago

“Delighted with the product And the discount code emailed to me made it even better , will buy again once next codeS come out”

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Posted 8 years ago

“Received a discount code to use the app, so had a browse. Great app and very easy to navigate. Made a purchase and my item arrived promptly. Excellent service all round. Unfortunately the discount code has now expired. Hopefully, I’ll receive another, and continue shopping (MASSIVE HINT) 😉”

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Posted 8 years ago

“Best Shop”

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Posted 8 years ago

“Amazing shop, great quality, the highest standards of service.”

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Posted 8 years ago

“So you pay £6.99 for delivery which should be 3-5 working days.. I ordered my item on a wednesday and it arrived the wednesday after.. 7 days. I have heard about how appauling your delivery online is but wanted to give you the benefit of the doubt. I know sportsdirect are leeches and want all the money they can get but why on earth is click and collect the exact same price and in random places like Curry’s?! I have a Cruise in my town. Just because you sell luxury fashion does not mean the prices have to be so ridiculous for delivery, your other competitors do not charge that much at all !”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews