CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So you pay £6.99 for delivery which should be 3-5 working days.. I ordered my item on a wednesday and it arrived the wednesday after.. 7 days. I have heard about how appauling your delivery online is but wanted to give you the benefit of the doubt. I know sportsdirect are leeches and want all the money they can get but why on earth is click and collect the exact same price and in random places like Curry’s?! I have a Cruise in my town. Just because you sell luxury fashion does not mean the prices have to be so ridiculous for delivery, your other competitors do not charge that much at all !”

Helpful Report

Posted 8 years ago

“Ordered on the Wednesday before Easter and received initial e mail saying delivery Tuesday due to bank holidays . The next again day I had a new message saying it would be delivered on the Friday , much earlier than I expected !!!!!”

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Posted 8 years ago

“Excellent packing as always but slow delivery time for the price of shipping costs.”

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Posted 8 years ago

“Speedy delivery!”

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Posted 8 years ago

“the service offered is very valid”

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Posted 8 years ago

“Happy enough”

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Posted 8 years ago

“Quality of the order was fine, was just the size was too small, and I took it back to the cruise shop in Glasgow and was told that I couldn’t swap or take it back there, so will have to wait 14 days for a refund. Just a bit annoying”

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Posted 8 years ago

“Very fast and efficient delivery.”

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Posted 8 years ago

“Good service but disappointing that the customer has to pay the postage for returns or faulty items. There should be a pre-paid return stamp included.”

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Posted 8 years ago

“I got what I wanted”

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Posted 8 years ago

“Excellent collection of top designers brands Prompt delivery”

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Posted 8 years ago

“It was so fast at getting my stone island top”

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Posted 8 years ago

“Good fast delivery for items ordered. Ordered wrong size unfortunately so ask me again how efficiently the exchange goes. No doubt it will be equally good ; hopefully.”

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Posted 8 years ago

“Would not reinstate my discount when I just wanted to change the size of my jacket”

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Posted 8 years ago

“Good merchandise at good prices. But you could add a yearly shipping subscribtion or free shipping over certain value. Or free shipping for members who spend more than certain amount yearly. I would have bought more but it is not always worth extra 10 pounds for shipping.”

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Posted 8 years ago

“Clothes bought no problem and delivered in a couple of days good value for money only thing is delivery cost a bit much”

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Posted 8 years ago

“Promo delivery always”

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Posted 8 years ago

“Great range of products, nicely packaged and reliable delivery times.”

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Posted 8 years ago

“First time ordering from Cruise web page. Easy to order, prompt delivery. Very much liked that item can be delivered to a nearby store for collection when convenient. Did not like that online item has to be posted back at cost of over £11 when Cruise store is less than 2 miles away or the store item was collected from is less than 1 mile away.”

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Posted 8 years ago

“Quick prompt service .”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews