CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no issues with my online experiences, all very good. My last experience in the Newcastle branch was not so good, very disappointed with the service.”

Helpful Report

Posted 8 years ago

“I like many of the ranges available, and outlet prices are welcome, however more needs to be done regarding sizing, Several times I bought items only to be disappointed .”

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Posted 8 years ago

“I think postage charges are extreme”

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Posted 8 years ago

“Excellent service item arrived next day :)”

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Posted 8 years ago

“Bought Michael kors handbag for my sisters birthday which arrived damaged. Phoned cruise and they offered a mere £24 reduction. I declined as the bag wasn’t fit to keep and definitely not at that price! I even had to ask for a returns label as they hadn’t sent one out with handbag.”

Helpful Report

Posted 8 years ago

“Item came the next day, but was sad to see that the box was dirty and it came in a flannels bag. Pretty good service and didnt mind the flannels bag but the dirt on a £450 shoes box wasnt what I was expecting. The postage packaging was good and the dirt must of came from the warehouse. If I was to buy those shoes again I probably would of went with another company but would use Cruise again for another items just not shoes.”

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Posted 8 years ago

“excellent fast service ,very well packaged nice touch in the cruise clothing protective dust cover /zip bag ,very competitive pricing,having purchased many items from cruise,van mildert and flannels over the years I can highly recommend them and will continue to shop there in the future.”

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Posted 8 years ago

“Top came earlier than stated so I had it for my holiday.”

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Posted 8 years ago

“I would respect when the designer brands state the equivalent to the uk size”

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Posted 8 years ago

“Clothes ordered came in no poly bags, there were stains on front of garment also fading to shoulder areas, having to pay to return items that are faulty is not on, will not order online from cruise again as this isn’t my first bad experience of doing so.”

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Posted 8 years ago

“Ive been shopping online with cruise for a while know amd ive always had great service and fast delivery”

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Posted 8 years ago

“I like the sales and how fast the parcels are delivered 😃”

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Posted 8 years ago

“Great service quick delivery nice item”

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Posted 8 years ago

“Delivered to Ireland extremely quickly. Got 10 percent off using the app so I know got the best price!”

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Posted 8 years ago

“I ordered a 2 pack of Hugo Boss T-shirts, when I opened the box on of the T-shirts had a stain on the front of it, which led me to believe somebody had already returned the item and it was then re-sold. I'm going to wash the item, if the stain does not come out I'm going to return it.”

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Posted 8 years ago

“Amazing and really fast”

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Posted 8 years ago

“Products well packaged and always quick on delivery.”

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Posted 8 years ago

“Yet again from using web page to order to the delivery everything great”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“I like the idea of cruise how ever I feel there is a lack of selection when it comes to certain brands such as off white. I also believe that crusie could become an even better supply of fashion by introducing modern brands such as supreme and bape how ever overall cruise is a great store and I would recommend for all your designer needs”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews