CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just received my parcel here in zambia. Amazing service and very happy with the packaging. I am waiting for another parcel that is on its way and will definately be ordering soon. Well done to the cruise fashion team. You are doing big things”

Helpful Report

Posted 7 years ago

“Product was good quality , easy purchase system, we did have an issue with the courier delivering the item however it was resolved, happy with my purchase and would use again”

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Posted 7 years ago

“Couldnt be any easier”

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Posted 7 years ago

“Absolute disgrace you have to pay to return something cost me £17 to return 2 items”

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Posted 7 years ago

“All perfect, but...compared to other clothing websites the delivery fee is a bit on the steep side!”

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Posted 7 years ago

“excellent service and very quick delivery”

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Posted 7 years ago

“Delivery was within 3 days but ngl it’s absolute daylight robbery paying 6 quid for delivery, get it sorted”

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Posted 7 years ago

“Still haven't received my order!! Ordered on Wednesday last week and still not arrived”

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Posted 7 years ago

“I was so happy i ordered 3 pairs of trainers a pair of shorts and a tshirt and it was all sent out for next day”

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Posted 7 years ago

“Purchase 1 pair shoes, left and right is different size, return shoes and lost the shipping costs. But is fast shipping and refund”

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Posted 7 years ago

“Excellent service as always 👍🏽”

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Posted 7 years ago

“Excellent quality clothes and shoes quick delivery been buying from cruise for years now”

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Posted 7 years ago

“I will definitely NOT go anywhere near Cruise fashion store again in my entire life. The staff just think they have every right to insult you and be rude. They have no customer service at all and they are not professional. The new trainers I purchased they are soo uncomfortable. Definitely waste of my £77.00”

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Posted 8 years ago

“Fast delivery,well packaged product aswell as a good product”

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Posted 8 years ago

“Never received my full order one item missing and no paperwork in the order or returns label, won’t use again”

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Posted 8 years ago

“No need to shop elsewhere, they’ve got everything on one site!”

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Posted 8 years ago

“Quickly delivered and top gear”

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Posted 8 years ago

“Shopping is way to expensive”

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Posted 8 years ago

“Happy with the service overall.the best thing about cruise is that they gave us time scale of the delivery so I’ve made sure that I’ll be at home thanks anyway very happy with overall service and will order again soon”

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Posted 8 years ago

“Came in good time, the product was well packaged and was in very good condition on arrival”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews