CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online was very simple website was easy to navigate. Received regular emails confirming my order status and within the exact hour time slot my delivery would arrive from the courier. All in all excellent customer service!!”

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Posted 8 years ago

“I was sent the wrong colour of what I ordered the receipt was correct but the product was not”

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Posted 8 years ago

“Ordered wrong size Gucci baseball cap,but returned and had the correct size replacement all within a week,well done cruise team.😁”

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Posted 8 years ago

“Wrong sizing on website, ordered 3 suits, they cost 6.99 postage (£1500 worth of suits) they came next day so had to post back the suits for an exchange for 2 for the correct sizes and one refund. Cruise clothing helpline they'll only answer if they can be bothered and you will always Be 2nd in the queue and an average call answer time is 21 mins, I then posted the items for an exchange it cost me £20 postage. I've called and emailed and no reply. If it's not sorted today I'm calling trading standards. I've spent a lot of money over the years with no pleasant customer service.”

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Posted 8 years ago

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Posted 8 years ago

“Received my Tramarossa jeans just as they were advertised on the website. Very good quality jeans and would buy from Cruise again.”

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Posted 8 years ago

“I thought I would be able to take the on line items I bought into cruise shop in glasgow and exchange for a bigger size but the items had to be returned to the online where I purchased them costing £10 and I had already paid £7 delivery so I won't be using cruise again and my daughter had to go through the same procedure.”

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Posted 8 years ago

“I wasn't happy. Item wasn't as described. Skinny jeans were slim fit and not skinny fit.”

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Posted 8 years ago

“lack of communication through delivery”

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Posted 8 years ago

“thanks, excelent service”

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Posted 8 years ago

“Very quick delivery will definitely be a regular customer”

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Posted 8 years ago

“Would normally say 5 stars for sure with service etc from Cruise. The latest order arrived with dusty, dirty and ripped packaging with two of the items labels showing different prices one being marked down by 50% from £170 to £85. I have been charged and paid £170. The items were in a Flannels bag and not Cruise.”

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Posted 8 years ago

“Fast service only problem as work all time sign for parcels big problem for me”

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Posted 8 years ago

“I purchased a TODS Mocassino Loafers for a store collection at Malatan, Glasgow. I'm impressed with the packaging of cruise. The loafers and its original package and was packed inside the Cruise bag, inside the carrier bag. However, the Tods box itself had a dent on one of the bottom side which maybe the fault of the carrier. Otherwise, I would give this a 5 stars.”

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Posted 8 years ago

“Happy with service from ordering online to my lovely shoes arriving. They arrived very quickly too.”

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Posted 8 years ago

“all very good”

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Posted 8 years ago

“I ALWAYS FIND THE BEST OF WHAT I AM LOOKING FOR ON CRUISE IT IS MY NO.1 CHOICE EVERYTIME.”

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Posted 8 years ago

“Great customer services!!”

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Posted 8 years ago

“Both my partner & me love the designer names at affordable prices . You get so many bargains.. it's hard to know when to stop shopping!! The items always come in a cruise bag to give them added protection & the delivery service is excellent with an email letting you know within 1 hour when it will be delivered . Always happy to shop at cruise.”

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Posted 8 years ago

“The top I ordered was twenty pounds dearer than other shops , I emailed customer service no one got back in contact with me”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews