CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me the wrong item. I ordered by Malene Birger Elenasoo leggings and got Elenasoi leggings. If you dont have the item why send something else? Just cancel my order and prevent all the hassle of the return process.”

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Posted 8 years ago

“Superb web site, easy ordering, fantastic product and superfast delivery. Couldnt ask for anything else.”

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Posted 8 years ago

“Jewellery items look larger online they need to be displayed on a model . The earrings and watch are a lot smaller than i thought, also delivery cost too high for the money spent it should be free when spending over a certain amount ! .”

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Posted 8 years ago

“yeah!!!”

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Posted 8 years ago

“So far so good Keep up the good work👍🏾”

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Posted 8 years ago

“Got some Hugo boss trainers came on nice box and bag there great service came before I expected definitely recommend and will be shopping here again ☺️”

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Posted 8 years ago

“Speedy delivery!!”

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Posted 8 years ago

“I think Cruise has a great selection of the latest fashion. I don’t like the fact the delivery is £5.99 when spending allot on the clothing.”

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Posted 8 years ago

“Nice product at a good price - overly expensive postage is the only drawback.”

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Posted 8 years ago

“Very happy items arrived in 2 days and good saving s”

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Posted 8 years ago

“Great website. Easy to buy. Excellent service. Very prompt delivery. Overall 5 stars!”

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Posted 8 years ago

“Very fast and reliable. I have no hesitation to recommend Cruise to everyone.”

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Posted 8 years ago

“An enterprise of outstanding professionalism, high quality products and services, and comitted to its clients attention. A business trademark”

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Posted 8 years ago

“Think the refund policy has to be looked at after I returned my items as they were the wrong size . I won’t get replacement items for nearly 10 days I sent back the items back special deiverely , and expected a quick Turn around but to be told that looking at 10 days for overall Process”

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Posted 8 years ago

“Rubish. Placed an order on monday night and paid 9.99 for next day delivery. Checked order status folowing day and was showing ready to ship. When it did'nt arrived couple days later was changed to processing. Tried to call Friday but it closes at stupid early time so send e-mail on Saturday. As soon as I did so received email saying item ready to pick up by nominated courier, strange as it says they are closed weekends. It finally arrived one week after placing a next day delivery oder!!! No refund on delayed delivery, no apology and non existing customer service. Also went to town to speak with somone in the store just to find out they closed down.”

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Posted 8 years ago

“Excellent value for money for quality goods!”

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Posted 8 years ago

“Always an excellent selection of clothes and fast delivery. Think the delivery charge is steep considering the amount being spent on items.”

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Posted 8 years ago

“Usually great, but this time a week on and hours on the phone still no delivery . Service was good once you got through but needed 3 goes at 20 mins every time.”

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Posted 8 years ago

“Brilliant top quality quick secure delivery”

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Posted 8 years ago

“I was sent an order confirmation of someone else's balenciaga jumper,,,,, I'm not Mathew white hahaha”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews