CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great clothes at good prices.”

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Posted 8 years ago

“Good quality clothing and great service. Happy with my wardrobe 👍”

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Posted 8 years ago

“First time using Cruise very well impressed. Delivery was very quick and the fact I can have it delivered to a collection point was great. Will definitely use again”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“Great great great!!! Top store”

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Posted 8 years ago

“Sent the wrong Christian Louboutin style then when I called to exchange , I was told they don’t stock style I described that I received I then sent picture of them via email and was told same again and that they would have to check the authenticity of them. Bare in mind these cost £945 , after long discussion they accepted fault turns out they had product codes and picture on there website wrong and didn’t stock style I ordered anymore and that what I received was core t product code bit wrong image on there website. I have sent them back and has now been 5 days without any confirmation of my refund.”

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Posted 8 years ago

“Great labels & great prices during sale periods. Clear , precise website with all the appropriate 'refine & sort' search parameters. Keep you apprised of all stages of your order & rapid delivery. Amazing selection of products too. Any problems & their friendly , professional staff strive to get things sorted.”

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Posted 8 years ago

“Très bien merci”

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Posted 8 years ago

“Clothes were nice, wrapped in horrible grubby plastic that ruined the top I was wearing at the time. I had to pay 10 pounds delivery, then 9 pounds to return 3 of the items that didn’t fit. I spent over a thousand pounds on goods, no free returns is not reasonable.”

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Posted 8 years ago

“Speedy delivery Very happy with clothes Overall excellent”

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Posted 8 years ago

“Was disappointed that after purchasing a item for over £100 i still had to pay delivery fee and there isnt a option to collect on store. Very disappointing but the quality of product was brilliant”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“Great web site, great deal on jeans and delivery was extremely fast and able to track. Absolutely 5 star service.”

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Posted 8 years ago

“Great service fast delivery was here the next day as promised. Good all round service”

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Posted 8 years ago

“I ordered a Gucci bag which was a gift and paid for a next day delivery to ensure that I get it on time. It came late after two days and I was very embarrassed as there was a party without a gift. I called customer service to complain and they just apologised without even offering a complimentary shipping for another item that I was also buying from cruise. I was disappointed with the service and it is definitely not suitable for a name like cruise.”

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Posted 8 years ago

“Very satisfied with the service!”

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Posted 8 years ago

“Greats service although 7 pound delivery is a joke”

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Posted 8 years ago

“Excellent easy to use website and the updates on your order are fantastic. Although I always opt for next day delivery, goods are always packaged well and arrive on time.”

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Posted 8 years ago

“Had never heard of Cruise before but was so happy I did. Had looked for the bag in red but hadn’t found it and the price was even better. Would definitely buy from Cruise again I paid for delivery next day which was great. Bag was well packaged so nothing could possibly harm bag.”

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Posted 8 years ago

“Excellent and fast service. Thanks”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews