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CRUISE Reviews

3.9 Rating 11,541 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
“Perfect. Delivered really quick and what I ordered”
Helpful Report
Posted 8 years ago
“I was very.happy with my Item..”
Helpful Report
Posted 8 years ago
“Could not believe my luck when i bought a stone island winter jacket for the price i did”
Helpful Report
Posted 8 years ago
“Once my returned item has been dealt with I can give a better review pleased with the quick delivery sent back an item on day I received my order on a next day signed delivery and have had no response on it yet apart from that very pleased with everything else”
Helpful Report
Posted 8 years ago
“got sent a cp fleece which didn’t have the goggle? all stuff should be checked before being sent will be hesitating to use again”
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Posted 8 years ago
“Great selection of designers , however the lack of an option of “Picking up in store” is very disappointing. The use of , what appears to be generic size charts is also frustrating, my last purchase , a Kenzo zipped gardigan, being a 44” chest the size chart would suggest the XXL was the idea size to order, on receipt it was far too big , not surprised when it measured in excess of 49”.”
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Posted 8 years ago
“Excellent service and delivery - amazing clothing - happy :)”
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Posted 8 years ago
“Well made clothes very happy with my buy. Will shop again soon as there’s a lot of Quality garments with great prices. Thanks again”
Helpful Report
Posted 8 years ago
“First time to buy, very satisfied”
Helpful Report
Posted 8 years ago
“First class service”
Helpful Report
Posted 8 years ago
“Nice shopping, good prices, fast delivery and cool sneakers. Everything is total fine. Internetshopping like it should be.”
Helpful Report
Posted 8 years ago
“You need to change your courier contract. 4 days of delivery confirmation emails and 4 failed deliveries. DPD shocking!!! I will never be a part of anything they are connected with going forward. Very very disappointed”
Helpful Report
Posted 8 years ago
“Would be an easy 5 stars if returns were free. Top quality clothing at affordable prices. You need to know your sizes before ordering or be prepared to pay a lot for returns. 90% of my clothing comes from cruise. Always a happy customer.”
Helpful Report
Posted 8 years ago
“Excelant packaging and quick delivery.”
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Posted 8 years ago
“Fast delivery and no problems at all”
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Posted 8 years ago
“Love shopping here”
Helpful Report
Posted 8 years ago
“Great service and Fantastic delivery !”
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Posted 8 years ago
“Great prices for quality clobber, quick delivery! What more do you want!?”
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Posted 8 years ago
“Mike Ashley is a dick”
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Posted 8 years ago
“Excellent service, fast delivery. Just super!”
Helpful Report
Posted 8 years ago
CRUISE is rated 3.9 based on 11,541 reviews