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CRUISE Reviews

3.9 Rating 11,540 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,540 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 10th April 2026
Sebastian Zimmermann
CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
50
Anonymous
Anonymous  // 01/01/2019
Excellent service, quality garments, and great prices (in the sale)... Half-price or less,.... What's not to like about that to be fair.... Five stars for the whole experience.
Helpful Report
Posted 7 years ago
Great collection from all the top brands...., fast delivery, great sizing charts for each specific brand and half price sale items picked up for bargain spends..... The ONLY way to describe this shopping experience is EXCELLENT. Very satisfied customer. Jonny,. Belfast.
Helpful Report
Posted 7 years ago
Brilliant service, fast & efficent 1st class service
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Posted 7 years ago
None off the confirmation e mails tells u how to return and the policy
Helpful Report
Posted 7 years ago
not happy that i had to pay £8 plus to return product
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Posted 7 years ago
Great service and great products I buy from here. I’m always happy buying from cruise.
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Posted 7 years ago
I bought Quality items at great prices from the sale items.fastdelivery too.
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Posted 7 years ago
The clothes are great and service but when I spend so much money I think u should get free delivery it’s a joke 6.99 for your clothes
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Posted 7 years ago
Excellent service, only place I could find the trainers I wanted, in the correct size, the delivery was quick and hassle free!
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Posted 7 years ago
Great range, some great discounts. Website can be very frustrating at times, especially when you put on filters and go in and out if viewing items, it very often resets itself automatically...grrrrr!!
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Posted 7 years ago
Very pleased with items& fast delivery
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Posted 7 years ago
Presentation is key , I found that my clothes could have been better presented , I spent 7 pounds on delivery which didn't please me , but all round good website and clothes to choose from
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Posted 7 years ago
👍
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Posted 7 years ago
Excellent service. Def recommend
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Posted 7 years ago
Smooth transaction, shoes arrived quickly from date of ordering.
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Posted 7 years ago
The delivery of items is always seamless and very quick, however the company should consider for certain purchases (over £500) free delivery and returns. As it is often difficult to estimate sizes online.
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Posted 7 years ago
Great shop Very efficient.
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Posted 7 years ago
Love shopping on line with Cruise great bargains very very quick delivery & returns are also repaid within days. I shop Cruise with complete confidence It`s always the first place I look when shopping online
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Posted 7 years ago
Alles super gelaufen. Tolle Ware, toller Preis und super schnell. Ich kann es empfehlen.
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Posted 7 years ago
Brilliant for dilivery
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Posted 7 years ago
CRUISE is rated 3.9 based on 11,540 reviews