CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service item was the wrong size. Got an excahnge quick and easy !”

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Posted 7 years ago

“Not received”

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Posted 7 years ago

“Great online retailer for myself, good designer choice, competitive prices, good delivery options and items are well packaged. If you do have to return items their service is also first rate. I would recommend them to others.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“I’m very satisfied, I will buy again soon”

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Posted 7 years ago

“Good quality items and quick response when sending an email. But the items not packaged in good way sadly”

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Posted 7 years ago

“Easy to order fast delievery”

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Posted 7 years ago

“Service was very efficient,packaging very professional and great purchase! Only downside is the postage fee! £6.99 steep when other sites let u collect from store or charge a maximum of £4.99”

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Posted 7 years ago

“Fast shipping and super products! Top!!!”

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Posted 7 years ago

“Arrived early and kept me in the loop very proffesional, made Jules B look like amateurs”

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Posted 7 years ago

“Sent out faulty item, I had to pay to return it and when receiving the refund for the faulty item did not refund my cost for returning. Absolute disgrace 👎💩”

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Posted 7 years ago

“Fantastic, no complaints here.”

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Posted 7 years ago

“Dusty un-swept floors and scruffy staff. Tills that don't work, and a lack of being made to feel special in a shop full of designer products. Not a pleasant shopping experience. 25 years ago this was a small unique exclusive shop, now it has none of the style or class it used to have. Very disappointed.”

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Posted 7 years ago

“Ordered on Sunday arrived on Wednesday can be faulted in my opinion”

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Posted 7 years ago

“fast Delivery, happy with product”

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Posted 7 years ago

“Quick, smooth transaction. Swift arrival of goods even though I am in Republic of Ireland.”

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Posted 7 years ago

“My experience with Cruise was a poor one. My son ordered an expensive top on a Sunday - paid next day delivery - didn’t arrive until late Monday. Emailed several times - eventually got a response several days later simply saying “ no next day delivery st weekends. This should be in BOLD print next to the delivery options. Would not shop on line with you again. No apology / nothing. Poor “ service “”

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Posted 7 years ago

“Quality clothes great prices delivery spot on”

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Posted 7 years ago

“Cruise is an excellent clothing outlet as one of the subsidiary's of Sports Direct. The delivery charges are appalling. Same with Flannels. I feel as if they do not process the items quickly enough yet charge £6.99 for normal delivery. You could have offers such as ‘Free Delivery on Orders over £70’ etc. Great choice of clothes just the delivery charges which annoy me.”

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Posted 7 years ago

“Because you have to pay for return postage it limits what you buy in case it does not fit so it would be cheaper going into the store”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews