CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 pairs of training shoes which the web site permitted me to do however 2 days later I received an email to say that one of the selections I had made was out of stock. If they were out of stock the system should not have permitted me to order them.”

Helpful Report

Posted 7 years ago

“Hi I’ve been a long term customer of cruise and spent thousands of pounds and the one thing I think could improve is the delivery charge it’s unreal the cost or delivery and you get no rewards for being a loyal customer either.”

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Posted 7 years ago

“Good service but think postage £6.99 a bit much on goods over £100 not so good in store returned goods too big same garment hanging there same price Can't change in store Two postages and travel costs to go there NOT happy”

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Posted 7 years ago

“This experience has been far from satisfactory. Chose delivery method from the website, only for it not to be valid. A week later and I still haven’t received the order, which is allegedly on it’s way back to Cruise before being resent to an alternative address. This could all have been avoided had the staff member in the Ingram Street store ordered my size rather than tell me to go to a shop 15 miles away. Therefore making me order online. I’ve been shopping at Cruise for over twenty years. Unfortunately their customer service has declined in that time, particularly the helpfulness of some instore staff.”

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Posted 7 years ago

“My package was ordered over a week ago and still waiting for it, now 4 days past the due delivery date, no help from the courier or cruise and i have no idea where my package is”

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Posted 7 years ago

“Always hooking man up”

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Posted 7 years ago

“Fast delivery excellent service.”

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Posted 7 years ago

“Competive prices on selected Boss clothing and fast delivery.”

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Posted 7 years ago

“Il write review if my parcel ever gets found or delivered , right now its not looking to good since it was nearly 2 weeks ago i put my order in”

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Posted 7 years ago

“I live and order goods to be delivered in Australia. The delivery time from Cruise UK is quicker than most local outlets here in Aus. Great service!”

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Posted 7 years ago

“Cruise/flannels is one of my fave shops to shop at!! always had good customer service when shopped there and never had a bad experience with thereselves.”

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Posted 7 years ago

“Excellent product good price quick delivery many thanks”

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Posted 7 years ago

“Fantastic store and staff. We’re helpful and cheerful”

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Posted 7 years ago

“Delighted with my purchases. Super fast and efficient, I plan on being a regular user. Thank you Cruise I’ll be seeing you soon.”

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Posted 7 years ago

“Good service item was the wrong size. Got an excahnge quick and easy !”

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Posted 7 years ago

“Not received”

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Posted 7 years ago

“Great online retailer for myself, good designer choice, competitive prices, good delivery options and items are well packaged. If you do have to return items their service is also first rate. I would recommend them to others.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“I’m very satisfied, I will buy again soon”

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Posted 7 years ago

“Good quality items and quick response when sending an email. But the items not packaged in good way sadly”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,535 reviews