CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of brands”

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Posted 8 years ago

“Customer services are really slow at sorting a problem”

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Posted 8 years ago

“Fast delivery.”

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Posted 8 years ago

“Range and quality of products, speed of service and delivery/returns are always easy!”

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Posted 8 years ago

“Not happy with the condition my trainers arrived in and have yet to get someone contact me about them. Always happy with the service to this point so hopefully it can be rectified”

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Posted 8 years ago

“Great value for money but the delivery charge is a bit much and not being able to return items from online in store is no good either would have given you 5 stars if it was not for both of these .”

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Posted 8 years ago

“Very quick delivery and good priced clothing”

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Posted 8 years ago

“Flawless service”

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Posted 8 years ago

“Received parcel fine but didn't fit sent back first class and haven't even got a email to said they have received it not happy as I even spent nearly £7 to send them back and only wanted a exchange for a different size.”

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Posted 8 years ago

“Nice good,”

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Posted 8 years ago

“They never really made me happy as one of the t shirts I ordered came with a few catches on the front, I then had to pay the postage on it for the return, if the £5 odds for delivery wasn't enough, still waiting on a refund”

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Posted 8 years ago

“Correct items deliverd on date promised.”

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Posted 8 years ago

“No free delivery, like most online shops offer.”

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Posted 8 years ago

“Quick delivery and fantastic product”

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Posted 8 years ago

“cruise helps me keep in my zone. but bigger reductions on the stoney jeans and more VIVIENNE WESTWOOD would make me happier”

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Posted 8 years ago

“Great sale!!!”

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Posted 8 years ago

“Super quick delivery.”

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Posted 8 years ago

“Ordered 3 items from Cruise online. 1 item was not suitable when it arrived and was returned. No Free return resulting in £30 cost to have the item returned via post. Can not take items into store to refund if unsuitable. Other retailers provide free postage, keeping the cost to a minimum or can simply take to nearest branch.”

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Posted 8 years ago

“Very happy with my product and delivery was quick”

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Posted 8 years ago

“Fantastic discounts on the website, extremely quick delivery - even to Northern Ireland. The only gripe is that there is no free delivery when you spend a certain amount.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews