CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I periodically send your company a message regarding texts and emails i receive from you. I am not a customer of yours and never have been. You are sending me texts and alerts to my home address which is a TW code yet your customer lives in another part of London. Please update your records now.”

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Posted 8 years ago

“Excellent service from the cruise team got what I wanted straight away highly recommend the shop”

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Posted 8 years ago

“I ordered 4 items,with a total of £331,on behalf of my mother in law on Monday 28th May. Both my mother in law & myself shop with Cruise at least twice a year,spending roughly £1500 between us. On Tuesday 29th May my mother in law visited the Glasgow Store with a CP Company jacket she had purchased in December of last year as part of my husband's Christmas. My husband has only wore this jacket on a few occasions. The stitching on the jacket was clearly faulty & my mother in law wanted it mended or replaced. After speaking with the Store Manager she was a advised that Cruise would do neither. I honestly can't believe that given the custom we both give Cruise & the importance of excellent customer service that this is how she was treated. We are both extremely disappointed.”

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Posted 8 years ago

“Well I live in Glasgow Scotland so high end designer fashion isn't always close to and cruise lets me purchase all of the things I love to shop for, wether it be online or at a cruise outlet! Love it so much!”

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Posted 8 years ago

“Delivered quickly and perfectly packed with no hassle”

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Posted 8 years ago

“Easy to work site, no issues with next day delivery, quality products.”

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Posted 8 years ago

“Paid extra for next day delivery , it didn’t arrive next day. Emailed cruise and have had no reply”

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Posted 8 years ago

“I have always been pleased with my purchases from cruise. The only critiscm is there does not appear to be enough stock of the popular sizes”

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Posted 8 years ago

“Fantastic design and good outlet. Great service. And very helpful staff 👍”

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Posted 8 years ago

“Delivery on time”

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Posted 8 years ago

“Prompt delivery and excellent quality products”

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Posted 8 years ago

“Good service, however delivery charge is steep when compared with competitors who offer free delivery over a certain spend. Ie Pysche”

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Posted 8 years ago

“Lots of brands I like”

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Posted 8 years ago

“Nice coat.”

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Posted 8 years ago

“Great product and service.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“good selection of styles and designers, easy to use website, prompt responses. One thing stopping5 stars, delivery charges for everything every time!! Minimum spend I get, but if you spend regularly, its petty and tedious to be charged for delivery, no-one else I buy from does this!”

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Posted 8 years ago

“Had to pay for return even though I cancel the order after 30 mins after paying”

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Posted 8 years ago

“Cruise fashion, wide range of clothing, footwear & accessories. If I'm looking for anything cruise is 1 of the 1st sites I'll try before anyone else, has some items that other store's don't have. + The item's I purchased last time arrived in a cruise zipped bag with 2 baseball caps inside. Would recommend cruise to family & friends. 💯% 😁👌🏼”

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Posted 8 years ago

“Didn’t receive parcel as was meant to be left with a neighbour.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews