CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and fast delivery”

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Posted 7 years ago

“Faulty products . Ridiculous customer service . Complete dump of a company”

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Posted 7 years ago

“I brought this for my son very good quality he was very pleased with it”

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Posted 7 years ago

“Easy to use website and staff friendly, helpful in store”

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Posted 7 years ago

“From placing my order to receiving all was very slick, I have returned an item that was also very easy. Professional brand and I will be shopping again”

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Posted 7 years ago

“Great service. Postage a bit pricey”

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Posted 7 years ago

“Was a little disappointed with the service I received. I had to return my trainers due to them being too big. I went to cruise that day after receiving them through the post. I was told in store I wouldn’t get an exchange as I bought them online. If this was the case I would never have bought them online in the first place. I pleaded with the woman in store as it’s too much inconvenience for me. She then said she would exchange as a gesture of good will. All I wanted was a smaller size. I’v bought a few things from your store over the past year or so, so I was very upset at the outcome and response. Not only that my trainers were actually dirty when I received them. So overall my experience wasn’t the best. Very disappointed”

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Posted 7 years ago

“I was more than happy with my order! The delivery was extremely quick which was also great, however the only downfall is having to pay £6.99 when your already spending a good amount”

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Posted 7 years ago

“My trainers came really quickly which was great. Looks like they were maybe display shoes or someone has had and returned them though as the sole of one was dirty and there were some marks on it that had to be buffed off. For £190 I want a fresh pair!”

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Posted 7 years ago

“Always a fantastic service, always a quick delivery and the couriers are great too :-)”

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Posted 7 years ago

“Great products, at fair price. What more do you want.”

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Posted 7 years ago

“Paying for delivery then paying again for returns!!! Shocking Poor quality sale items”

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Posted 7 years ago

“5* service”

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Posted 7 years ago

“Fast delivery and happy with the product.”

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Posted 7 years ago

“The service was excellent! And i've already worn them:) Thank you Cruise x”

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Posted 7 years ago

“It would have been 5* but I feel the delivery charges are too much expecally when your spending so much money on stuff..”

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Posted 7 years ago

“Order never arrived when expected, still has not arrived 4 days later and I have also not had a response to an email enquiry I have sent regarding the above issue.”

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Posted 7 years ago

“Brilliant service from start of the order to the end and very fast”

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Posted 7 years ago

“Very good products and very efficient....”

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Posted 7 years ago

“I periodically send your company a message regarding texts and emails i receive from you. I am not a customer of yours and never have been. You are sending me texts and alerts to my home address which is a TW code yet your customer lives in another part of London. Please update your records now.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews