CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deliver on time, happy with product as described.”

Helpful Report

Posted 7 years ago

“Clothes were good but needed to return some as they were huge but i assumed that paying for delivery in the first place would mean i didnt have to pay recorded delivery to return items should be one or the other”

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Posted 7 years ago

“Delivery costs too expensive. I ordered a coat in size 8 when i received it the brand itself was a size 10 and your shop label was an 8 so incorrectly labelled and when i called none where available to replace i then had to pay a further 5 postage back”

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Posted 7 years ago

“Fantastic device well done to all your staff.”

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Posted 7 years ago

“Excellent value, easy to use site and excellent delivery service”

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Posted 7 years ago

“I highly doubt I will ever use your website again, given the nature of my recent experience with you. All I received from you was an empty plastic bag with my order confirmation attached. Not exactly what you hope to receive when buying a 90£ shirt. Anyways.... Your customer service is currently working on my case, and hopefully they’ll find figure out a way to fix the current State of my experience with you, to the best of both our interests. In case of Andy further inconvience I won’t ever use your site again, nor refer anyone to your site, but warn Them NOT to mane the same mistake i did, when i decided to deal with Cruise fashion, since it’s simple NOT worth the hassle going through all this when simply buying a shirt. Can’t imagine how it’s possible to fail at something as simple AS that.”

Helpful Report

Posted 7 years ago

“I was delivered someones else's order. The items and the invoice receipt were under someone else's name but were delivered to me rather than my order. After contacting Crusie fashion I was advised to send the items back (which didn't go smoothly). After returning the order I was told that they have been unable to contact the other person who's order I have received. I was then advised that this mix up is impossible and cruise fashion could not be at fault. Holding my ground and arguing my case, the manager advised that they would do another investigation and I would be contacted within 2 working days (latest by Monday). bearing in mind it has already been over 2 week since my order. It is Thursday and I still haven't had any contact despite calling in twice and being told that the manger would call me shortly. I would not recommend this store to anyone. Being a social media influencer I will be taking this matter to social media as I would not like anyone to go through what I am going through.The order was of £2000+ and has caused me great anxiety trying to chase them up. They have taken the incorrect items back and not given a refund or replacement. The matter still has not been solved ( 3 weeks since the order was delivered) and I am still awaiting an update. So please stay away and do not waste your money.”

Helpful Report

Posted 7 years ago

“Good sale, prompt delivery with a quality product. Will definitely visit the website again”

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Posted 7 years ago

“Very poor service throughout and faulty product only gave a 2 as was refunded quickly doubt I will ever use again”

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Posted 7 years ago

“True to size and fantastic service!”

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Posted 7 years ago

“Kept me updated with delivery dates, fast efficient service, will definitely use CRUISE again.”

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Posted 7 years ago

“Great selection of designer brands at good prices and the sale is brilliant.”

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Posted 7 years ago

“Quality service as always”

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Posted 7 years ago

“I spent over £200 and I have to pay for delivery and return. I’ve never known of acompany to do this. Delivery was £6.99 which is beyond expensive.”

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Posted 7 years ago

“I had a return which I sent back and they returned with a different size. Excellent service.”

Helpful Report

Posted 7 years ago

“Selection of products and ease of use of the app is fantastic, however delivery costs are very off putting and non competitive if you only want to purchase 1 or 2 garments”

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Posted 7 years ago

“Quality was great”

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Posted 7 years ago

“Excellent Service ,Fast Delivery, Competive Prices, Save Money , Great Sales.”

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Posted 7 years ago

“Always happy with my purchases from cruise. Only thing I would say is the delivery cost is quite high. Overall tho really happy.”

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Posted 7 years ago

“It’s up to date. Sometimes you release products earlier than Selfridges and Harrods. Your products are premium and close to my taste. The prices are better than Selfridges. I would love to see wider range in bags and Versace accessories. Also, have them displayed on model so I can picture it better on myself. Hope you speed your shipping as i’ve ordered a week ago and will receive on July 1.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews