CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is very fast, but the bag has a little problem, that’s let me feel bad. Can I change a new one?”

Helpful Report

Posted 7 years ago

“Good range of items on the website and very good sizing range in stock. Biggest downside I’ve always found with Cruise and other affiliated companies is the standard postage costs is a minimum £6.99 even after spending a four figure sum on two items and £9.99 on Next day delivery which in fact took 4 days for one of my items to arrive- albeit refunded postage costs after contacting Cruise. Many other retailers offer free delivery and returns even on a far lesser purchase cost which I find entirely possible for Cruise to offer up. Other than that,good service”

Helpful Report

Posted 7 years ago

“I’m overall happy with my order, it’s just my gucci shirt didn’t come in a box or a bag, it was just loose in the bigger bag.”

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Posted 7 years ago

“very happy with the service, quick”

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Posted 7 years ago

“First ever online cruise purchase, great experience, website easy to navigate and purchase arrived in the timescale they promised. Thank you”

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Posted 7 years ago

“Ordered for next day delivery. Came next day but was very poor due to the shoes not being put on properly and the way it looked was rubbish. Not satisfied due to the shoes having marks on the sole too.”

Helpful Report

Posted 7 years ago

“Sent the wrong garment and postage and packing charge is an absolute rip off. They are like a posh mans version of Sports Direct.”

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Posted 7 years ago

“Great service, wonderful shoes!”

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Posted 7 years ago

“Great customer service,fast delivery and above all excellent quality goods at a great price 10/10”

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Posted 7 years ago

“Coat arrived as advertised. Super speedy delivery, usually have to wait a few days extra for delivery to Northern Ireland. Would have been 5 stars if I could have collected my parcel from the Belfast store.”

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Posted 7 years ago

“Products top quality like always! Shame that parcel wasn’t received in time frame which caused a lot of stress trying to track & a day late”

Helpful Report

Posted 7 years ago

“Second time I have purchased from Cruise online and cannot fault them. Items have arrived on time and packaged well. If I had one point to make it would be around the cost of their standard postatge which does compared to a lot of other similar sites to be quite high, that and the fact there is no option for collection.”

Helpful Report

Posted 7 years ago

“My order arrived very quickly, the next day, however, it was completely the wrong garment. When I took it to the pick up point to return it, the guy told me he had another customer return an item from Tessuti the previous day for the same reason. Obviously something going wrong at the warehouse. I wouldn’t order again unless I was convinced this wouldn’t happen again.”

Helpful Report

Posted 7 years ago

“Good shop, delivery charge is a disgrace”

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Posted 7 years ago

“Fast post, great price 5star!”

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Posted 7 years ago

“Very pleased”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Decent like”

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Posted 7 years ago

“Good customer service”

Helpful Report

Posted 7 years ago

“Item was great but having to pay £6.99 after spending £180 is a joke, free delivery should be applied after spending a certain amount.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews