CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item came in with a pen stain on the collar, i couldnt be bothered sending it back because it would if took around 30 days to get my money back, had to use hairspray to get it out...”

Helpful Report

Posted 7 years ago

“Ordered a pair of trainers , one was brand new and one was off the shop floor , dirty and all marked and wasn’t the same colour as the new shoe! Sent my shoes back for an exchange 4 days ago and still no word back, wont be ordering from cruise again!”

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Posted 7 years ago

“I have recently completed an order with cruise which on the whole I was very satisfied with. Great products, right price and efficient delivery. The only issue I have is although my basket was nearly £600 there was still a delivery charge added.”

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Posted 7 years ago

“Very disappointed that I couldn’t return my item back to Belfast Store .. the postage to return item was £7.30 which seems ridiculous when I paid £6.00 for delivery . Most places I order from has Fred deliveries & returns . Due to this I won’t be ordering online again Wendy Palmer”

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Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Excellent vendeur avec des produits authentiques très fiable et rapide dans le service de livraison”

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Posted 7 years ago

“Very efficient. Clothing comes in a nice bag. My lads Viv Westwood jeans were too big at a size 32 alrhough I realise that’s down to the designer. Really good prices!”

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Posted 7 years ago

“Hi, I ordered a coat which ended up to be big. As a result I paid 20 pounds shipping both ways (purchase and return). This will definitely stop me from buying at cruise as the shipping costs go to waste. I would strongly recommend at least free returns.”

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Posted 7 years ago

“Real deal with reasonable price”

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Posted 7 years ago

“Said I would get help but didn’t”

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Posted 7 years ago

“Still not received my sweater over a week since I ordered it with next day delivery.”

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Posted 7 years ago

“Amazing shop , amazing service . Best place to shop in Glasgow or online . Always happy to help , customer service excellent .”

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Posted 7 years ago

“Not good service from the store on George Street Edinburgh.”

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Posted 7 years ago

“The site offers a large range of clothing from some great designers. I feel that offering a collect in store service would add value to the brand as the cost of delivery would hopefully be reduced.”

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Posted 7 years ago

“I’m very happy shopping with Cruise!! Best prices..I recommended to all my friends Only one issue..,sometimes the size doesn’t match..”

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Posted 7 years ago

“I haven’t received my item and it was for next day delivery as DPD can’t find my house ?”

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Posted 7 years ago

“Gr8 stuff..fast delivery..Thx alot.”

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Posted 7 years ago

“Great service, and if delivered items are wrong fit or size I’ve had no problem returning them”

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Posted 7 years ago

“I love shopping at cruise However Paying for postage when ur items can be expensive is ridiculous There should be a certain amount u spend and get delivery free Especially for returns I can’t believe I have to pay especially when companies like boohoo offer free postage and free returns!”

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Posted 7 years ago

“Love it !!!”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews