CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have sent back my product from cruise for it to be exchanged for a different size but I still haven’t had an email confirming that they have received my parcel or if my exchange is on its way. Sort this out.”

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Posted 6 years ago

“Delighted with the products and swift delivery”

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Posted 6 years ago

“Thanks for the new jumper. Came in 2 days ahead of schedule. happy days”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“Delivered in time for the weekend. Can’t complain about that!”

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Posted 6 years ago

“Very quick service wrapped lovely for a gift”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“Good selection of brands but delivery is expensive and there’s no free returns......only negative it can cost you £10 to not have anything....”

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Posted 6 years ago

“Very good and delivery was very fast.will definitely use again”

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Posted 6 years ago

“Recieved within a day”

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Posted 6 years ago

“Absolutely shocking sending what was meant to be a “new” stone island jacket. It was covered in dog hair and stinking of dog! I wouldn’t buy it second hand never mind new. I don’t want a new one sent out, I just want a refund.”

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Posted 6 years ago

“Great service..”

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Posted 6 years ago

“Happy with purchases, arrived on time”

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Posted 6 years ago

“It has been a pleasure to buy, very attentive.”

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Posted 6 years ago

“Excellent service. Item arrived next day. 1st time I have bought from Cruise, will definitely be using your service again!”

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Posted 6 years ago

“The package always turns up really quickly and in very good condition.”

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Posted 6 years ago

“Good speedy delivery items are top notch”

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Posted 6 years ago

“The £850 coat I received was so dirty and covered in marks all down the sleeves and the back. I was shocked I was sent an item in this condition.”

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Posted 6 years ago

“Easy to use website, arrived in good time. Quality packaging also”

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Posted 6 years ago

“Great products & quick delivery”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews