CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items arrived in a timely fashion, however the price of delivery is a lot more expensive than competitors and also the bag that I purchased still had the security tag in which was a little frustrating and embarrassing!!!”

Helpful Report

Posted 7 years ago

“The service is fast to be fair however I think it's ridiculous when u choose the option click & collect that u still get charged £7 .”

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Posted 7 years ago

“I love cruise because of its vast variety of feat designers but I feel you don’t reward regular customers. I also think you shouldn’t have to pay delivery. Just my opinion but I love your shop and that’s my only concern.. Many thanks Gavin Grant”

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Posted 7 years ago

“Generally good service but very expensive delivery cost.”

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Posted 7 years ago

“Super quick delivery”

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Posted 7 years ago

“Hugh delivery charges and no attached label on my goods...”

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Posted 7 years ago

“I have sent back my product from cruise for it to be exchanged for a different size but I still haven’t had an email confirming that they have received my parcel or if my exchange is on its way. Sort this out.”

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Posted 7 years ago

“Delighted with the products and swift delivery”

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Posted 7 years ago

“Thanks for the new jumper. Came in 2 days ahead of schedule. happy days”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Delivered in time for the weekend. Can’t complain about that!”

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Posted 7 years ago

“Very quick service wrapped lovely for a gift”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“Good selection of brands but delivery is expensive and there’s no free returns......only negative it can cost you £10 to not have anything....”

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Posted 7 years ago

“Very good and delivery was very fast.will definitely use again”

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Posted 7 years ago

“Recieved within a day”

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Posted 7 years ago

“Absolutely shocking sending what was meant to be a “new” stone island jacket. It was covered in dog hair and stinking of dog! I wouldn’t buy it second hand never mind new. I don’t want a new one sent out, I just want a refund.”

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Posted 7 years ago

“Great service..”

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Posted 7 years ago

“Happy with purchases, arrived on time”

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Posted 7 years ago

“It has been a pleasure to buy, very attentive.”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews