CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting customer service I received a jumper with a hole in but didn’t have time to send it back as was for a funeral so I paid to have it repaired locally and all they asked for is photos of the hole 24 hours later when it was repaired, absolutely disgusting after spending £167 on the jumper!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Always a bargain to be had and prices are competitive. Difficult to find clearance clothing below a XL sometimes which can be disappointing.”

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Posted 6 years ago

“Fantastic service and very fast delivery. Highly recommend”

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Posted 6 years ago

“Very good service and delivery and they deliver to Spain”

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Posted 6 years ago

“Absolutely excellent”

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Posted 6 years ago

“Great choice and service.”

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Posted 6 years ago

“Great online website, no hassle with order to delivery.... Excellent service all round”

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Posted 6 years ago

“Bought a stone island hoodie, great price and rapid delivery 👌🏼”

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Posted 6 years ago

“Always the best and fast delivery 📦”

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Posted 6 years ago

“Excellent service and excellent product”

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Posted 6 years ago

“Very efficient good price good service”

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Posted 6 years ago

“Expensive delivery charges . Disappointing returns policy - the customer pays . Good reductions in the Sales”

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Posted 6 years ago

“Ordered two items, a white Adidas jumper and a pair of kenzo shoes. I was sent a dirty jumper and the complete wrong pair of shoes. Would not order again.”

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Posted 6 years ago

“Returned a item was was issued with a refund the following day with no hassle.”

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Posted 6 years ago

“Ordered a slim fit online but delivered a regular fit”

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Posted 6 years ago

“Firstly I have not received the things I ordered because I was delivered to someone else not to me. No card through my door and my wife was in the house all day. I have been in contact last week about it and nobody has given me any follow up. So I am now 100 pound down because you took the money and I have nothing which I ordered. Disappoint is an understatement. I hope to hear back about this asap.”

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Posted 6 years ago

“For the second time my package is returned from dpd, i am very disappointed and i will not order again from your site”

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Posted 6 years ago

“Good❤️”

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Posted 6 years ago

“It was very well packaged and very good delivery . Thank you”

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Posted 6 years ago

“I'm at the point of not using Cruise again, this is the third time now that I've bought an item online, paid a ridiculous delivery charge of £6.99 and when I want to return it for a different size, I can't take it to my local store to sort. This is a joke. I then have to pay more to return it by post. If this doesn't change, i'll buy my clothing elsewhere in the future.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,535 reviews