CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and easy to order from. Thank you.”

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Posted 9 years ago

“Great choice. Great prices and always packaged beautifully. Full correspondence. Highly recommended.”

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Posted 9 years ago

“easy to order, easy to pay and good delivery time.”

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Posted 9 years ago

“I have not received my package”

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Posted 9 years ago

“My son is happy”

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Posted 9 years ago

“Good quality and fast delivery”

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Posted 9 years ago

“Great prices, however think delivery starting price of £5.95 is too steep to really compete with other main online stores. Would've been a higher mark but for this amount.”

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Posted 9 years ago

“Ordered on the 20% friends and family on the Sunday and got the item by the tuesday. Brilliant service.”

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Posted 9 years ago

“Easy efficient service”

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Posted 9 years ago

“Excellent service, easy to use to navigate around website. disappointed about paying for delivery”

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Posted 9 years ago

“Although I normally love cruise I am completely disappointed in the recent orders. The system crashed while placing an order, showed no trace of the order going through and no confirmations. Put the order through successfully only to find that cruise had processed the original, despite not notifying. I contacted cruise immediately to have one of the orders stopped but have been blatantly ignored, no response to emails sent a week ago and because of it I've had to pay to return an order that should never have been processed let alone sent. You should have fail safe mechanisms in your system ie if a customer doesn't complete the order it shouldn't go through. Your system whilst it crashed however decided it wasn't going to wait for a confirmation. I can cope with poor IT systems to some degree, but the ignorant and poor customer service, I won't accept. Highly unlikely I will shop in the future unless there are significant improvements as customers should not be out of pocket on account of a supplier error”

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Posted 9 years ago

“quick service and very easy to order Love dealing with Cruise”

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Posted 9 years ago

“I love my jacket and it was delivered promptly 1 day after ordering (which is very good as I live near Aberdeen). Thank you Cruise.”

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Posted 9 years ago

“Gorgeous new Uggs for my girl delivered in super speedy time - great service Cruise ????”

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Posted 9 years ago

“Very easy to shop online and quick delivery will shop with you again”

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Posted 9 years ago

“Good service, quick delivery... Hope the same quality for the exchange of my polo...”

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Posted 9 years ago

“I ordered a pair of Armani J06 slim fit jeans and recieved the wrong Armani jeans.”

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Posted 9 years ago

“Item was delivered sooner than expected and item in perfect order! Only thing that I was disappointed with was that you are unable to return unwanted items to the shop instead of posting”

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Posted 9 years ago

“Quick delivery nicely packaged great quality”

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Posted 9 years ago

“Good product delivered promptly.”

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Posted 9 years ago

CRUISE is rated 3.9 based on 11,541 reviews