CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick and easy to order. I have been looking to buy this bag for a long time so when it was in sale on cruise I had to have it. The delivery was quick and efficient and I was very pleased with the packaging :))) always a win win for me! Thank you Cruise will definitely be shoppingbhere again! Xxx”

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Posted 8 years ago

“Good service quick delivery”

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Posted 8 years ago

“Very quick delivery ordered Friday morning arrived Saturday afternoon”

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Posted 8 years ago

“Delivery was really quick and excellent! Absolute love the trainers, would recommend to anyone! Thankyou”

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Posted 8 years ago

“Excellent clothes at excellent prices”

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Posted 8 years ago

“Excellent clothes at excellent prices”

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Posted 8 years ago

“V good jsjahha”

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Posted 8 years ago

“Made it quick and easy when I wanted to return a product.”

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Posted 8 years ago

“Quick delivery, always within time period given. Kudos to delivery driver”

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Posted 8 years ago

“Fab to order from”

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Posted 8 years ago

“Excellent service from beginning to end, delivery amazing. Item beautifuly wrapped.”

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Posted 8 years ago

“Very very very very very happy happy happy happy happy”

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Posted 8 years ago

“Nearly as good as van mildret same people & flannels”

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Posted 8 years ago

“Livraison rapide tarif abordable”

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Posted 8 years ago

“The products are great and the sales are also good. The biggest negative for me is the price of the postage. Considering the orders I submit are never below £100 I think free postage should be applied, also never gets to me any quicker considering the price.”

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Posted 8 years ago

“£150 for a jumper then charging £6 delivery. Most shops don't charge for delivery over a certain price.”

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Posted 8 years ago

“My first order was ancelled without explaination. I contacted the bank who said that they processed it without a problem, then contacted Cruise without a response. I ordered a second time and recieved the order. The online payment was made to a company called sports direct which I found very strange. There was flannels packaging on the items and no documentation for invoice, content or returns advice. I brought 2 items to return in store and was told tht I had bought online from a separate company. I had to print and return at py own expense with now a days is not the norm and poor customer service. For this, I will not place another order. FYI, my order value aws >€1500. If you have a response for the experience I would be very happy to hear from you. Emma”

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Posted 8 years ago

“Quick delivery, kept me informed every step of the way.”

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Posted 8 years ago

“By the time I received my order the item had went into the sale but I was still charged full price terrible attitude to customer service.”

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Posted 8 years ago

“Wrong item delivered twice, currently waiting on customer services getting back to me, I've waited 2 days now. Very poor service from a premium clothes store.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,541 reviews