CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothing use stock”

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Posted 8 years ago

“Fast & efficient delivery & great value”

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Posted 8 years ago

“Pictures didn’t match the items”

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Posted 8 years ago

“Great choice with superb fast delivery”

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Posted 8 years ago

“Real easy and fast shipping international”

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Posted 8 years ago

“Good service and delivery well organised.”

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Posted 8 years ago

“Easy website. Fast no nonsense purchase and delivery”

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Posted 8 years ago

“The person in charge changed his address.”

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Posted 8 years ago

“I satisfied your shipping and price.”

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Posted 8 years ago

“When I receive my package, there is not paper receipt in. So can you send the paper receipt for me. I need it.”

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Posted 8 years ago

“Excellent service, great products at reduced prices!”

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Posted 8 years ago

“Poor customer service in Glasgow store from manager. Unable to return items bought online to store.”

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Posted 8 years ago

“Arrived on time and in good order. Although the Armani jeans had a £65.00 label on them but I paid over £85.00 with postage.”

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Posted 8 years ago

“I’ve purchased from Cruise a few times and I’ve never had any problems, the website is quick but safe and look and you’ll get a good bargain, dispatch is prompt, I will keep a lookout for future bargains”

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Posted 8 years ago

“After making an on line order and hearing nothing for 11 days, I eventually found out, after having to make 2 phone calls to customer service, despite being told someone would ring me back but not bothering, that you had cancelled my order and processed a refund due to no stock being available in either the Leeds store or the warehouse. I was not notfied of this but was told there had been a technical error. After challenging this with customer services I was eventually told that there was in fact stock in the warehouse and if I ordered the items I wanted again I would be refunded the 20% discount that I had originally used as well as my delivery cost. I found this whole experience unacceptable and distressing. This order was my son’s Christmas present and I fail to understand why no one bothered to tell me for 11 days what was going on. In fact I fk t believe you would have ever have bothered to tell me about it if I had not been persistent in contacting customer services. I was still left dissatisfied as I had to order a shirt that is in fact too big as you did not have the medium I wanted by the time my second order was placed. Whilst I appreciate the fact that I was refunded the 20% discount and the delivery cost, i should not have had to be placed under such pressure or be subject to such poor customer services by your company. I would doubt very much that I will place any more orders with you as I would not be convinced that you could actually honour any orders. I think you need to seriously review your processes and ensure that customer communication and ordering processes are pimproved”

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Posted 8 years ago

“Always happy, that's why I always pay my cash to them”

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Posted 8 years ago

“Great product bought at great sale price. Easy transaction and fast delivery.”

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Posted 8 years ago

“The clothes came in such good condition, beautifully wrapped and not crumpled or squashed. Great quality and exceeded expectations as to how quickly we received our order.”

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Posted 8 years ago

“Fast delivery for Xmas Even over the Xmas period as needed birthday gifts as well”

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Posted 8 years ago

“Fast delivery, brilliant website, good prices, the best.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews