CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to order online, regular updates through email and delivered on time.....excellent”

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Posted 8 years ago

“No store pick up £7 postage to much”

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Posted 8 years ago

“very happy with my purchase”

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Posted 8 years ago

“Fast service”

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Posted 8 years ago

“very happy with the service”

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Posted 8 years ago

“Your service is very very very terrible. Is there no member to work for customer service? Does your team read the customer email? I think Cruise fashion must learn other shopping mall services like Matches fashion, Neta porte etc”

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Posted 8 years ago

“Super quick delivery and my jumper came in a lovely Cruise cloth pouch”

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Posted 8 years ago

“Have a very quick delivery, enjoy getting ordered as fast as possible 👍🏻”

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Posted 8 years ago

“Excellent shopping experience. Products are high end and well priced. Dispatch and delivery very fast. Couldn't be happier with the service.”

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Posted 8 years ago

“Fast delivery and great products as always”

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Posted 8 years ago

“very well packaged and arrived very quickly”

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Posted 8 years ago

“Delivery was quick and the packaging was very impressive What’s not so impressive is not being able to return goods to the Cruise store and instead having to use (and pay) for a recorded mail return and then wait up to 14 days for a refund.”

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Posted 8 years ago

“I got a invalid discount code this is happened now twice as we visit ur store a lot Lauren Mcmurray”

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Posted 8 years ago

“Great selection. Website is easy to navigate.”

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Posted 8 years ago

“I ordered a jacket n it arrived in 2 days, plus you’s have a great range of names to choice from”

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Posted 8 years ago

“Fantastic prices with the discounts as well! Very fast delivery! Easy to use website! 5*!”

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Posted 8 years ago

“The best shop in uk”

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Posted 8 years ago

“Amazing service and came before delivery . So impressed”

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Posted 8 years ago

“I have always received top class attention when shopping in my local Edinburgh branch of cruise. The staff are always helpful and patient, never feel rushed.”

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Posted 8 years ago

“Very speedy response / delivery & quality”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews