CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Present for my daughter boyfriend came on time thank you”

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Posted 8 years ago

“Quick delivery and good quality of goods”

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Posted 8 years ago

“The speed at which the delivery came!”

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Posted 8 years ago

“The item I need was in stock and delivery was quicker than expected. All in all excellent service.”

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Posted 8 years ago

“Very good sale items and very quick delivery”

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Posted 8 years ago

“Amazing choice in style and fantastic pricing and almost next day delivery. Great work guys and I will definitely be using cruise in the future and recommending to anyone who will listen”

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Posted 8 years ago

“Very fast delivery to Sweden!”

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Posted 8 years ago

“Offer for 20% off, when got to check out there was nothing advising how to claim the 20% off, so had to pay full price, will not be using this again”

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Posted 8 years ago

“I was informed with the whole process of purchase to delivery by way of email. The delivery cost was a little pricey but my item arrived the next working day.”

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Posted 8 years ago

“Brilliant on line service, product was delivered at exact time it said it would be. Really happy with the speed and quality of goods.”

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Posted 8 years ago

“We visited both stores in Newcastle on Sunday 3rd December. After visiting the first store we continued to the 2nd store purchasing items. We then went back to the first store purchased more items to be told that both stores had 20% off that day. We were very disappointed that our purchase in the 2nd store that we were not told about this and paid full price. How can one store offer 20% and the other store not even mentioned it. When we questioned this we were told that it was to meet sales targets. To say the least we were very very disappointed with the consistency of the sales staff.”

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Posted 8 years ago

“Delivery charge is to high and really when you spend over 100 quid should be free maybe.”

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Posted 8 years ago

“I love the clothes and shoes all amazing. But 6.99 for deliver is a rip of”

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Posted 8 years ago

“Wibble wobble jiggly boo”

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Posted 8 years ago

“Great accessibility and easy site. Great paying method and really fast checkout, mailed me with all the updates of where my parcel was. Really happy and will certainly be at cruise shop and website again”

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Posted 8 years ago

“Ordered one day received the next excellent service would highly recommend.”

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Posted 8 years ago

“The order seems to be "on a slow boat to China." The delivery fee is $16.49, ordered on 11/30, and as of 12/7, not delivered. Unsatisfactory!!”

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Posted 8 years ago

“Online service is great, shop a lot with you, but mainly in store at Glasgow as staff are always brilliant, helpful and friendly. You should do free delivery on over an amount and a loyalty rewards scheme of some sort for the ultimate clothing store. Cheers and always a pleasure.”

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Posted 8 years ago

“When I went to place an order of a black belt I selected a size and it switched it to a brown belt without making me aware so I checked out. I payed £6.99 for delivery for the belt to not even come in a box just some bag. I then realised I got the incorrect item. I drove 100 miles to the store in Glasgow to return item/ swap for a black one to be told that they can’t deal with anything bought online. I then relised I will have to pay to return item then repurchase in black. I’m so disappointed. Me and my boyfriend love the Cruise shops but will not be using online ever again, very unhappy with service.”

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Posted 8 years ago

“Good service however, cruise was my last choice due to delivery charges and packaging. Buying expensive Christmas gifts, would be much better coming in boxes instead of the plastic bags! Also spending over £600 and still having to pay delivery costs when most other sites offer free delivery for this amount.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews