CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always from cruise and the top I ordered arrived in a lovely envelope type bag with cruise written on what an great idea”

Helpful Report

Posted 8 years ago

“Still haven’t received my order yet and I was due last Wednesday. And no one has got back to me.”

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Posted 8 years ago

“Competitively priced and easy collection process and returns policy.”

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Posted 8 years ago

“delivered quickly”

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Posted 8 years ago

“I ordered my parcel on 26 Nov said would be delivered nxt day to my local store received emails everyday changing the day have now not heard anything since 1 December about my parcel”

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Posted 8 years ago

“Hey I shop in store and on line but recently we have been waiting on code from store for our discount as we spent a lit within your company and our recent online order we didn't receive our ? £50 voucher and I sent and email and didn't receive answer from yourself ?? X Tracy mccusker”

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Posted 8 years ago

“I still haven’t received the clothing I payed for and I have tried many ways to correspond with cruise to find out where they are and when they will be delivered but they have still given me no indication.”

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Posted 8 years ago

“Staff was very attentive and made my shopping less stressful frank in Glasgow store is a pleasure and looks after me and my family”

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Posted 8 years ago

“Buy from Cruise online regularly great selection of top designer brands. Fast delivery and great service at all times”

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Posted 8 years ago

“I think the delivery charge should be scrapped.”

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Posted 8 years ago

“The site is easy to use and delivery was quick”

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Posted 8 years ago

“Super fast delivery, great range of clothing and simply great, thank you!”

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Posted 8 years ago

“Can’t review your service any more than one star as delivery has not been made after two previous emails saying it was on its way ! And this is after being charged for delivery and full price for item even though Black Friday event!!”

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Posted 8 years ago

“My order was covered in dust and fluff and will need washing before I can give it as a present. I have emailed and I am still awaiting a reply”

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Posted 8 years ago

“First Class Staff, always super helpful”

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Posted 8 years ago

“Great service and quick delivery”

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Posted 8 years ago

“Very disappointed in the service”

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Posted 8 years ago

“Quick delivery on my jumper and nice packaging delivered.. Would also like to comment on a bot called Adam who served me at your flannels store last week very good customer service @ silverburn”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“I was happy because my order came fast but this time I wasn’t very happy with the condition on the boxes that the boxer shorts came in they were a little bashed up on the corners and a bit crushed it’s jist they are for gifts”

Helpful Report

Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews