CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order super fast delivery , great customer service”

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Posted 7 years ago

“Fast and prompt. Loved it”

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Posted 7 years ago

“I’m a bit baffled, have not received my parcel from Cruise yet it says on my DPD tracker that the parcel has been delivered and I’ve signed for it. Ive yet to receive an email to say the parcel is in Matalan to collect.”

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Posted 7 years ago

“Items out of stock when app showed up in.”

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Posted 7 years ago

“All products arrived on time and were true to online representation”

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Posted 7 years ago

“Very quick delivery. Had to return an item due to me ordering wrong size. Sent it back and new size was sent out within a couple of days. Very happy with this services and some great deal to be had!”

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Posted 7 years ago

“Excellent choice and value for money and great delivery”

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Posted 7 years ago

“Delivery and shirt as described”

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Posted 7 years ago

“Fast delivery great item, just a shame Mike Ashley owns the company!!!!!”

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Posted 7 years ago

“Hi, I bought a pair of Tricker's Elton loafer in coffee color recently, and just got a parcel from you. I think the shoes should be brand new, but I believed that the quality should be in B grade which is factory second, the workmanship of the shoes are not as good quality as Tricker's product. Frankly, I owned many pairs of Tricker's, but this pair of shoes are the worst Tricker's shoes even since before. I took a photo of my Tricker's Elton loafer and you can find 7-5 (B) which mentioned inside the shoes, but normally Tricker's shoes must be without mentioned (B), please refer to my another photo of Tricker's Elton, there is no (B) which mentioned inside the shoes and this is the normal standard. In fact, I can accept some B grade product without obviously defective on the product, but you need to be mentioned on your product description and pricing down so much against the original price.”

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Posted 7 years ago

“Excellent service. Paid for standard delivery and my package was delivered within 2 days with good communication and updates throughout. Would definitely order from them again and would recommend their service.”

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Posted 7 years ago

“Very easy to use and quick”

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Posted 7 years ago

“Loved my t shirt, Xmas pressie for my grandson. Whole experience faultless. Thankyou.”

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Posted 7 years ago

“Perfect items as expected and so pleased with my purchases. The only thing that puts me off shopping online is the postage costs and the fact if I have to return anything that’s not suitable I’m liable for the return costs but that’s not been an issue for me this time.”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“excellent service actually,but because i buy alot from cruise i expected discount vouchers or something but nothing happens”

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Posted 7 years ago

“Product very good and fast delivery alow delivery I thought was a bit pricey”

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Posted 7 years ago

“I might be tempting fate here, but I've yet to receive a bad service from Cruise. I am equally loathe to write a good review, as I dont really want too many other people buying the stock I want - based on good reviews. Nonetheless, I shall take my chance and tell you honestly that I cannot fault them. Goods arrive 1-2 days after order, always in nice packaging and returns are super easy. 'm a frequent shopper and dont intend to change that”

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Posted 7 years ago

“Great service delivered in 2 days”

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Posted 7 years ago

“All perfect but i think the shoes are a little unprotected. I expectef a more luxury package.”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews