CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was really impressed with the turn around time, I literally placed the order on the Tuesday and had the goods in my possession 48 hrs later, a thoroughly professional experience”

Helpful Report

Posted 7 years ago

“I bought a pair of shoes from the Cruise online outlet. While the buying process was easy and trouble free, I feel that Cruise should offer free delivery for products over a certain price. I had to pay 7 pounds delivery fee for standard delivery of a product worth 177 pounds. Please change this policy.”

Helpful Report

Posted 7 years ago

“It’s a very good website with many clothes with good prices and variety only disspaoting thing is how long a refund takes”

Helpful Report

Posted 7 years ago

“Great products plus great service.”

Helpful Report

Posted 7 years ago

“But disappointed in spending £522 but get no £50 off voucher because someone of the stuff I bought was already discounted .It shouldn't matter .I still spent over £250.I spend a lot of money online and in my local cruise store .”

Helpful Report

Posted 7 years ago

“amazing wrap and good covering of the product”

Helpful Report

Posted 7 years ago

“Delighted with order but upset when the following day you where giving away £50 vouchers which would of been nice to receive with my order”

Helpful Report

Posted 7 years ago

“Great value”

Helpful Report

Posted 7 years ago

“why do not we belong to a voucher on Black Friday”

Helpful Report

Posted 7 years ago

“Happy with products, however feel the delivery charge is not competitive with other company’s.”

Helpful Report

Posted 7 years ago

“Second pair of Armani JO6 Jeans bought from the Cruise online store. Next day delivery as promised. Extremely happy with purchases and would thoroughly recommend.”

Helpful Report

Posted 7 years ago

“Great service and quick delivery”

Helpful Report

Posted 7 years ago

“Greta service. Very speedy!”

Helpful Report

Posted 7 years ago

“Had numerous items. Always delivered on time. Also exchanged items with no problem. Always go back A1”

Helpful Report

Posted 7 years ago

“I really like Cruise as a shop, very good quality of clothing and excellent customer services. Only thing I don’t understand is the price of delivery, how it could be possible that small package (300gr) could cost 6 .99£to deliver?”

Helpful Report

Posted 7 years ago

“Kept up to date with dispatch etc fast delivery”

Helpful Report

Posted 7 years ago

“I ordered a 2 pack and a 3 pack of socks 1 pair from the 3 pack arrived with a hole in them when I complained about this I was refunded for 1 pair of socks. Anywhere else would have taken the 3 pack back and sent out another one. If I only wanted 2 pairs I would have ordered 2 pairs ridiculous”

Helpful Report

Posted 7 years ago

“Excellent”

Helpful Report

Posted 7 years ago

“Excellent choice, prompt delivery”

Helpful Report

Posted 7 years ago

“A good service as always from Carol Rivers in the Glasgow store!”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,535 reviews