CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction, quick delivery, kept updated on delivery times. Love shopping online with Cruise.”

Helpful Report

Posted 7 years ago

“Item arrived quickly but had a catch on the front of it. These things should really be checked before posting. What ever happened to quality control.”

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Posted 7 years ago

“Nice 👍”

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Posted 7 years ago

“Item I wanted wasn’t in store, staff very helpful finding online. Ordered Item on Friday, on way home from store. Was delivered on the following Monday at time convenient for myself. Very happy with purchase, I’m a long time customer (over 25 years) and will continue to be so.”

Helpful Report

Posted 7 years ago

“Amazing shop and also sell great clothes, everything in there is so nice and would love to buy it all if I had the money haha, love the place also quick with delivery”

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Posted 7 years ago

“I’m afraid I feel you really ought to review your delivery charges. I’ve just paid £435 for a stone island jacket only to be charged a £7 delivery fee on top. I appreciate £7 is not a monumental amount of money, however, I feel that where a customer is spending in excess of £80 (for example) you should waive the delivery cost like most fashion retailers.”

Helpful Report

Posted 7 years ago

“Hi I like the products but the service and delivery is awful. I ordered a pair of paul smith brogues and paid £135, when they arrived one was size 8 and one was size 9, it took me many phone calls, emails and postage costs to get some of my money back, to start with I was only refunded for a totally different pair of shoes which were £30 less. I am still not sure I have my full refund as no records of refunds appear on my account. Despite this, I just ordered 3 hugo boss shirts, they were promised to arrive by sunday at local store for me to collect, they were 3 days late DPD deliver are rubbish”

Helpful Report

Posted 7 years ago

“Delivery was fast, only 1 small complaint, ordered 2 items but both were in the same cruise zipper bag, these were both xmas presents & had planned on leaving them in the cruise bag supplied but now only 1 person will get the zipper bag”

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Posted 7 years ago

“got my item delivered very quickly top quality will definitely be using Cruise again”

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Posted 7 years ago

“Fantastic turn around from order to delivery”

Helpful Report

Posted 7 years ago

“Thank you! I bought the coat to my husband.”

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Posted 7 years ago

“Fantastic service order was here next day and got £50 voucher so thanks very much looking to purchase my next order”

Helpful Report

Posted 7 years ago

“Always get 1st class service.”

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Posted 7 years ago

“Delivery charge when other retailers give you the option of orders over certain amount spent, offer you free delivery and free returns also, could cruise/sports direct take up on this offer”

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Posted 7 years ago

“Great selection and bang on time for delivery”

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Posted 7 years ago

“Love Cruise!! Wouldn’t shop anywhere else!! :)”

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Posted 7 years ago

“Ordered trainers and they arrived 2 days later,and all zipped up in a lovely wee shoe bag,first class service.”

Helpful Report

Posted 7 years ago

“Excellent service got what I ordered within 24 hours.”

Helpful Report

Posted 7 years ago

“Very pleasant staff who provided good information and excellent customer service”

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Posted 7 years ago

“Received belt at states time - excellent. However belt arrived in a Jiffy bag wrapped in plastic ‘popper’. I would have thought as per previous purchases I would have received belt in cruise box.”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,535 reviews