CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was much quicker than expected and to a very high standard. My item came in perfect condition. The only thing I could criticise was the fact I was unable to click and collect the item from your Edinburgh store, otherwise amazing service and il definitely be back.”

Helpful Report

Posted 7 years ago

“Bought these for my son Christmas, he already has them in a different colour and loves them so comfortable so I'm sure he'll like them as well”

Helpful Report

Posted 7 years ago

“First class service, was updated on my order from start to finish. Will 100% use this site again.”

Helpful Report

Posted 7 years ago

“Very good service. Delivery was quick as well”

Helpful Report

Posted 7 years ago

“Very happy with the service and quick delivery”

Helpful Report

Posted 7 years ago

“My shoe box was dirty and ripped apart. Very disappointing to buy shoes and receieve them in a fully dirty box and ripped on the sides”

Helpful Report

Posted 7 years ago

“First time shopping and the quick delivery was a lovely surprise came nicely packaged, great service!”

Helpful Report

Posted 7 years ago

“I buy a lot from Cruise however as a regular customer , there should be better rates for international shipping. I pay every time I order to get merchandise to my California address. Wish I would at least get a discounted rate occasionally and make some saving on shipping costs as sometimes I decide not to order as the cost of item doesn't merit the shipping. Thanks”

Helpful Report

Posted 7 years ago

“Great service!”

Helpful Report

Posted 7 years ago

“The jacket was good”

Helpful Report

Posted 7 years ago

“Great service Great quality as always”

Helpful Report

Posted 7 years ago

“The service from Cruise has been absolutely fine. I do think the postage is overpriced. The negative comments really come with the courier service. DPD were due to deliver my parcel on Friday last week. We are not on Wednesday & the parcel has still not arrived. I got an email from Cruise last week to advise that the parcel had been collected by the Courier, however, DPD stated they had not collected the parcel until yesterday. Given the price of postage, and the fact I do not yet have the parcel. I do not feel the service has been very good.”

Helpful Report

Posted 7 years ago

“So glad to deal with you, fast delivery and items are more than fabulous. Thank you”

Helpful Report

Posted 7 years ago

“Spent £232 online and at no point did it tell me that if I spent a further £18 I would receive a free £50 voucher! Felt that was bad customer information and service!”

Helpful Report

Posted 7 years ago

“Not very impressed with paying 6.99 postage for the wrong size to be sent and no offer of reimbursement as it's not subject to this apparently puts me off ordering from here again.”

Helpful Report

Posted 7 years ago

“Fantastic website and shopping experience, so easy, fast and effective. Great quality of product”

Helpful Report

Posted 7 years ago

“Speedy delivery after only selecting standard it came next day !.”

Helpful Report

Posted 7 years ago

“My Gucci leggings were wrapped at the seem when I received them”

Helpful Report

Posted 7 years ago

“Very good and quick with there delivery’s also package lovely wrapped”

Helpful Report

Posted 7 years ago

“Very fast service”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews